Jenna Worden
St. Clair County Community College
Port Huron
2
Certifications
5
Years of experience
Dedicated Theater Professional with nearly 5 years of experience, progressing from Theater Staff to Theater Manager. Expertise in team leadership, scheduling, and operational management in fast-paced environments. Strong time management and communication skills enhance team productivity and foster a positive work atmosphere.
Work History
Cinema Coordinator
9 Months- Coordinated daily theater operations to maintain performance schedules and enhance customer satisfaction.
- Managed overall staff schedules and ensured adequate coverage during peak hours and showtimes.
- Managed staff schedules to ensure optimal coverage during peak hours and showtimes.
- Managed concession inventory levels to ensure product availability for customers.
- Supervised projector maintenance needs and coordinated with technical staff.
Assistant General Manager/Theater Manager
2 Years 4 Months- Managed overall staff schedules and ensured adequate coverage during peak hours and showtimes.
- Managed staff schedules to ensure optimal coverage during peak hours and showtimes.
- Oversaw concession operations and controlled inventory to maintain product availability and minimize waste.
- Addressed and documented disciplinary actions in accordance with company policy.
- Assisted with payroll, basic accounting, and HR-related administrative tasks.
- Led department meetings to align staff with theater objectives and communicate policy updates.
- Oversaw concession and inventory control.
- Supervised projector maintenance needs and coordinated with technical staff.
- Created and maintained movie and advertisement schedules in coordination with film distributors.
Guest Experience Coordinator
2 Months- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Coordinated special events and rentals, creating memorable experiences for guests.
- Coordinated special events and rentals throughout the building.
- Collaborated with departments to streamline operations and deliver exceptional guest services.
Manager on Duty
2 Months- Trained new employees on job responsibilities, offering ongoing support and constructive feedback to enhance performance.
- Managed daily operations by overseeing staff and ensuring high-quality customer service to maintain a positive experience.
- Reported employee and customer feedback to management.
Shift Lead
8 Months- Coordinated daily tasks and assigned staff duties to ensure operational efficiency.
- Resolved customer inquiries, orders, and complaints promptly to enhance satisfaction.
- Supervised daily operations to ensure smooth workflow and optimal guest experiences.
- Trained and mentored team members, fostering skills development and enhancing service quality.
- Managed inventory levels, minimizing waste and ensuring product availability during peak hours.
Theater Staff
1 Year- Responded to guest inquiries about movie titles, show times, and prices to enhance customer experience.
- Executed daily maintenance tasks, including sweeping floors, wiping counters, and cleaning restrooms, to ensure a clean and welcoming environment.
- Handled cash transactions by processing payments for tickets and concessions, ensuring accuracy and efficiency at point of sale.
Education
High School Diploma
Skills
POS & System Operation
Inventory & Concession Control
Concessions Management
Scheduling & Time Management
Theater Operations Management
Theater Operations
Problem Solving & Decision Making
Adaptability & Quick Learning
Team Collaboration & Independent Work
Leadership & Staff Management
Microsoft Office Proficiency
Certification
- ServSafe, 01/24-01/29
- TIPS, 10/25-10/28
Timeline
Cinema Coordinator
St. Clair County Community College
11.2025 - CurrentRead More
Assistant General Manager/Theater Manager
Sperry's Moviehouse
07.2023 - 11.2025Read More
Guest Experience Coordinator
Sperry's Moviehouse
05.2023 - 07.2023Read More
Manager on Duty
Sperry's Moviehouse
03.2023 - 05.2023Read More
Shift Lead
Sperry's Moviehouse
07.2022 - 03.2023Read More
Theater Staff
Sperry's Moviehouse
07.2021 - 07.2022Read More
Port Huron High School
High School Diploma
Read More