Jenna Yonish
Casselberry,FL
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for optimal efficiency. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Lowes Home Improvement Stores
04.2022 - Current
- Managed daily store operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with Store Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain secure work environment for employees. Achieved over 300 days accident free for both employees and customers.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
Front End Department Supervisor
Lowes Home Improvement Stores
03.2010 - 04.2022
- Perform Opening and Closing management procedures as a key carrying manager as well handle customer issues throughout the day.
- Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
- Streamlined checkout processes for increased efficiency and improved overall shopping experience.
- Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
- Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
- Acted as a liaison between the front-end staff and store management, communicating important updates and gathering feedback from employees to ensure smooth operations.
- Scheduled employees according to business forecast, payroll budget guidelines and productivity requirements.
- Coordinated schedules for subordinates and submitted payroll for processing to HR.
Head Cashier
Lowes Home Improvement Center
12.2006 - 03.2010
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Cashier
Lowe's Home Improvement Center
10.2005 - 12.2006
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Science - Business Management
Dayton State College
Daytona Beach, FL10.2019
Associate of Arts - General Studies
Valencia College
Orlando, FL01.2017
Associate of Science - Human Resources Management
Valencia College
Orlando, FL01.2016
Skills
- Training and mentoring
- Employee Supervision
- Scheduling Coordination
- Performance Analysis
- Operations Management
- Operational Efficiency
- Performance Tracking
- Customer Engagement
- New Employee Hiring
- Inventory Tracking and Management
Certification
- Human Resource Specialist Technical Certification, Valencia College, Orlando, FL, 2015
- Business Management Technical Certification, Valencia College, Orlando, FL, 2014
- Business Specialist Technical Certification, Valencia College, Orlando, FL, 2014
- Business Operations Technical Certification, Valencia College, Orlando, FL, 2014
Additional Information
Many years of experience with:
- Microsoft programs
- Kronos Scheduling Systems
- Workday
- Employee benefit handling
- Time management
- Organizational skills
Timeline
Assistant Manager of Operations
Lowes Home Improvement Stores
04.2022 - Current
Front End Department Supervisor
Lowes Home Improvement Stores
03.2010 - 04.2022
Head Cashier
Lowes Home Improvement Center
12.2006 - 03.2010
Cashier
Lowe's Home Improvement Center
10.2005 - 12.2006
Bachelor of Science - Business Management
Dayton State College
Associate of Arts - General Studies
Valencia College
Associate of Science - Human Resources Management
Valencia College