JENNA ZAZO
Saginaw,US
Summary
Problem-solver with exceptional time management abilities. Looking for a job where I can create and implement new and innovative health-care improvement processes and admissions procedures. Accomplished Maintains a strong reputation for providing excellent patient care. Exceptional organizational skills, as well as a track record of effective communication with patients, families, and healthcare providers.
Overview
7
7
years of professional experience
Work History
Receptionist
Douglas Family Vision
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Office Manager's Assistant
Associates In Eyecare
07.2023 - Current
- Deposits
- Daily Reports
- Opening/Closing
- Getting the Safe
- Back up changes
- Technician
- White Board
- Testing: Visual Fields, OCT, Optos
- Scanning Checks for billing company
- Running Credit Card payments for billing company
- Lasik Coordination
- Daily Portals
- Medical Records Requests
- Compulink issues
- Patient's billing questions
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Front Door sign for holidays
- Deceased Patients
- Month End Reports
- Managed office inventory and placed new supply orders.
Activity Aide
St. Francis Home of Saginaw
06.2022 - 08.2022
- Met departmental goals and objectives by implementing new in-patient care processes and standards
- Provided elderly and developmentally disabled patients with compassionate companionship
- Encouraged all attendees to participate fully in all activities, which helped to generate excitement
- Maintained infection control logs, streamlined the charting process, and improved patient outcomes through training and leadership
- Sparked interest in activities by encouraging everyone to participate fully.
Receptionist
Midland Family Physicians PC
02.2020 - 01.2022
- Provided administrative support to staff members in a fast-paced environment
- Scheduled and confirmed appointments and meetings
- Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office
- Assisting all departments as a point of contact
- Give guests accurate and precise information
- Make appointments and keep track of them on a calendar
- Acted as the first point of contact for potential clients and scheduled appointments for them
- I'm in charge of creating documents and spreadsheets, as well as emailing and assisting with contracts
- Have direct contact with the customer service and sales teams
- Provided guests with appointment information updates and rescheduling
- Greet customers, determine the reason for their visit, and direct them to the appropriate staff member.
Health Information Management Specialist
Great Lakes Bay Health Centers - David R. Gamez
09.2017 - 01.2020
- Had an excellent attendance record and was always on time for work
- Went over the charts and highlighted any information that was missing or incorrect
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Reviewed charts and flagged incomplete or inaccurate information
- Pulled patient records accurately for upcoming appointments and procedures
- Answered calls to help patients with their questions and concerns
- Ensured that medical records and health information were accurate, complete, and secure
- Discovered new ways to improve the management of medical records
- Used Centricity and Epic to keep track of and confirm patient information such as insurance, demographics, and medical history
- Kept accurate log of all requests for medical information and records.
Education
Health Administration - Associate of Arts -
Delta College - Main Campus
University Center, MI01.2014
High School -
Heritage High School
Saginaw, MI01.2013
Skills
- Problem-solving
- Time management
- Data collection and management
- Healthcare billing
- Attendance record-keeping
- Managing deadlines
- Team management
- MS Office
- Strategic decision-making
- Patient-focused care
- Organization
- Activity planning
- Planning and development
- Problem resolution
- Staff Management
- Customer Service
- Data Entry
- Office Management
- Inventory Control
- Office Administration
- Staff Training
- Mail handling
- Organizational Skills
- Database Administration
Timeline
Receptionist
Douglas Family Vision
10.2024 - Current
Office Manager's Assistant
Associates In Eyecare
07.2023 - Current
Activity Aide
St. Francis Home of Saginaw
06.2022 - 08.2022
Receptionist
Midland Family Physicians PC
02.2020 - 01.2022
Health Information Management Specialist
Great Lakes Bay Health Centers - David R. Gamez
09.2017 - 01.2020
High School -
Heritage High School
Health Administration - Associate of Arts -
Delta College - Main Campus
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