Jenna Zemliska
Glasgow,MT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Successful C.S.P. with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Professional
H&R Block
01.2021 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained high-quality service standards by adhering to company policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Promptly responded to inquiries and requests from prospective customers.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
House Keeper
Rundle Suites
09.2022 - 12.2022
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Sorted, laundered and put away various laundry items.
- Dusted picture frames and wall hangings with cloth.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Adhered to professional house cleaning checklist.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Washed and put away kitchen dishes, utensils and glassware.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Daycare Worker
Little Angels Daycare
01.2019 - 01.2021
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Promoted healthy habits among children through proper nutrition education and daily physical activity planning.
- Taught children to organize toys, wash hands, and share by leading by example.
- Served on advisory committee to spearhead measures to bring interior and exterior areas up to ADA code.
- Developed lessons and activities to promote children's physical and emotional development.
- Responded to inquiries from parents and guardians.
- Provided emotional support and guidance to children during difficult times.
- Read stories, sang songs and facilitated creative play.
- Documented children's growth and development.
- Logged information regarding naps, feedings, and any medications administered.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted in potty training and other daily hygiene activities to support child development.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Meticulously sanitized toys and play equipment.
- Encouraged children's emotional and social development.
- Liaised with parents and guardians to discuss child progress.
Education
GED -
Glasgow High School
Glasgow, MTSkills
- Translation and Interpretation Services
- Policies and Procedures Adherence
- Product Recommendations
- Call Center Operations
- Call Management
- Customer Data Confidentiality
- Dispute Resolution
- Administrative and Office Support
- Product Education
- Computer Skills
- Remote Office Availability
- Problem-solving abilities
- Process Optimization
- Product and service knowledge
- Microsoft Excel
- Microsoft Word
- Product and service solutions
- Scheduling
- Appointment Scheduling
- Sales Transactions
- Product Sales
- Filing
- Payment Processing
- Paperwork Processing
- Complaint resolution
- Complaint Handling
- Telephone Etiquette
- Clear Spoken Communication Skills
- Artistic Abilities
Timeline
House Keeper
Rundle Suites
09.2022 - 12.2022
Customer Service Professional
H&R Block
01.2021 - Current
Daycare Worker
Little Angels Daycare
01.2019 - 01.2021
GED -
Glasgow High School