Jenna Zon
Hamburg,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Closing Assistant
Trinity Title and Abstract Corporation
Buffalo, NY
06.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Exercised administrative skills to perform technical or specialized office support work.
- Evaluated documents to determine property ownership.
- Reviewed real estate closing files to identify and correct errors.
Costumer Service Lead
Tops Friendly Markets
Hamburg, NY
09.2020 - 01.2023
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Cashier
Tops Friendly Markets
Hamburg, NY
11.2018 - 09.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Science - Psychology
SUNY College At Geneseo
Geneseo, NY05-2024
Skills
- Document Preparation
- Customer Service
- Verbal Communication
- Efficient Time Management
- Collaborative Teamwork
References
References available upon request.
Timeline
Closing Assistant
Trinity Title and Abstract Corporation
06.2023 - Current
Costumer Service Lead
Tops Friendly Markets
09.2020 - 01.2023
Cashier
Tops Friendly Markets
11.2018 - 09.2020
Bachelor of Science - Psychology
SUNY College At Geneseo
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