Jennae Graham-jenkins
Lauderdale Lakes,FL
Summary
Highly motivated and outgoing administrative professional with over 10 years of experience coordinating office functions and providing administrative level support. Skilled in managing multiple tasks simultaneously, with a demonstrated commitment to excellence. Detail-oriented with excellent clerical and problem-solving skills. Adaptable personality with the ability to thrive in a fast-paced work environment. Graciously handles and resolves challenges.
Overview
12
12
years of professional experience
Work History
Acting BTR Manager
City Of Hallandale Beach
08.2023 - Current
- Responsible for overseeing Sustainable Development Department’s Business Tax and Regulations Division.
- Manages the application process for various application types including, but not limited to Business Tax Receipts, Certificate of Use, Temporary Use/Special Events, Filming, Vacation Rentals, Condo Registrations, and Nightclub licenses.
- Accepts and reviews business tax applications. Determines Business Classifications and Fee Schedule and completeness of the application.
- Reviews business license applications for compliance with City and state codes.
- Maintains division procedures and processes and trains staff.
- Supervised five (5) employees.
Permit Services supervisor
City Of Halladale Beach
01.2021 - 08.2023
- Responsible for coordinating the City’s permitting services and supervising Permit Techs in the building process.
- Ensured that permits were processed according to established policies.
- Supervised eight (8) employees
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
LEAD PERMIT CLERK
City Of Hallandale Beach
01.2013 - 01.2021
- Provides clerical and administrative support for planning-related issues such as land use and zoning, regulatory enforcement, data management and research
- Provides guidance of permit clerk activities
- Trains new employees, organizes daily permit tasks; monitors permit activities for quality and efficiency to ensure high-performance in customer service in keeping with department goals.
CONSULTANT
CITY OF DANIA BEACH
01.2012 - 01.2013
- Monitor inbound and outbound calls to resolve customer concerns in a timely and professional manner
- Coordinate and resolve customer follow-up request
- Enter and maintain customer data into the database accurately and timely.
Education
DIPLOMA -
BOYD H ANDERSON HIGH SCHOOL
LAUDERDALE LAKES, FL2005
MEDICAL ASSISSTANT -
EVEREST UNIVERSITY
POMPANO BEACH, FL2009
Skills
Computer/Technological Skills/Software's
- Energov Permitting Software
- Bluebeam Revu Plan Review Software
- Microsoft Office (Word, Excel, Outlook, & Powerpoint)
Leadership Skills
- Quick Learner,
- Desired to learn
- Works well with others
Interpersonal Skills
- Time Management
- Cooperative
- Flexibility
- Motivated Decision making
- Assertive
Affiliations
- FABTO (Florida Association of Business Tax Officials)
- LEADERSHIP BROWARD -CLASS XLI ALUMNI
Timeline
Acting BTR Manager
City Of Hallandale Beach
08.2023 - Current
Permit Services supervisor
City Of Halladale Beach
01.2021 - 08.2023
LEAD PERMIT CLERK
City Of Hallandale Beach
01.2013 - 01.2021
CONSULTANT
CITY OF DANIA BEACH
01.2012 - 01.2013
DIPLOMA -
BOYD H ANDERSON HIGH SCHOOL
MEDICAL ASSISSTANT -
EVEREST UNIVERSITY
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