Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennae Moss

Kentwood

Summary

Creative and skilled hairstylist with significant experience in both salon and freelance settings. Possess strong proficiency in various hair styling techniques, color applications, and hair care procedures. Known for ability to establish trust with clients by understanding individual needs and offering personalized solutions. Consistently recognized for improving salon's customer satisfaction levels through excellent service delivery.

Talented Hairstylist with thorough knowledge of hair care products and chemical compositions. Well-versed in using various hair styling tools. Creative and friendly individual possessing in-depth knowledge of latest trends paired with strong interpersonal skills.

Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.

Creative professional in beauty and hair care, known for high productivity and efficient task completion. Possess specialized skills in precision cutting, innovative coloring techniques, and personalized styling. Excel in communication, adaptability, and customer service, ensuring each client feels heard and leaves satisfied.

Overview

15
15
years of professional experience

Work History

Hairstylist

NAEDOS
Grand Rapids
03.2023 - Current
  • Pre-booked future appointments to increase repeat business.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Operated cash registers to receive payments from patrons.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.

Customer Service Representative

Made Right Customs
Detroit
06.2019 - 03.2022
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Promoted available products and services to customers during service, account management and order calls.
  • Developed strong relationships with customers by providing personalized assistance and support.

Catering Server

Sweet Treats LLC
Grand Rapids
03.2013 - 08.2013
  • Informed guests of daily specials and new menu items available for catering services.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Served food and beverages to guests at various events, maintaining high standards of professionalism.

Commercial Janitorial Cleaner

GRBS
Grand Rapids
01.2010 - 11.2010
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied trash and recycling bins and replaced liners.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.

Education

GED -

Detroit Adult Education
Detroit, MI
08-2011

Skills

  • Hair cutting
  • Coloring techniques
  • Stylist consultation
  • Hair treatment
  • Customer service
  • Upselling products
  • Client relationship management
  • Appointment scheduling
  • Sales promotion
  • Time management

Timeline

Hairstylist

NAEDOS
03.2023 - Current

Customer Service Representative

Made Right Customs
06.2019 - 03.2022

Catering Server

Sweet Treats LLC
03.2013 - 08.2013

Commercial Janitorial Cleaner

GRBS
01.2010 - 11.2010

GED -

Detroit Adult Education
Jennae Moss