Jennaeh Cross
Fountain,CO
Summary
Experienced Admissions Representative skilled in conducting orientation programs and warmly welcoming new students. Proficient in evaluating applications, assisting in the financial aid process, and leading informative campus tours for prospective students. Service-oriented Spa Manager focused on fostering an engaged team and cultivating exceptional guest relations to maximize return on investment. Possesses a comprehensive understanding of spa operations and excels at troubleshooting and resolving both technical and personal issues resourcefully. Trains team members to prioritize customer satisfaction and empowers them to take independent action, ensuring a customer-centric approach. Knowledgeable Cosmetology Instructor aims to simplify complex concepts while challenging students to think critically. Monitors student progress closely and adapts instruction accordingly. Strong grasp of various assessments and pedagogical methods, effectively gauging understanding and facilitating optimal learning outcomes.
Overview
24
24
years of professional experience
Work History
Admissions Representative
International Salon and Spa Academy
06.2024 - Current
- Follow system for successful enrollment, including setting interviews, Providing information session about the campus, schedules, tuition, courses, consumer information, and recommendations
- Completion of Enrollment to include work with Financial Aid Liaison to provide comprehensive contract of Enrollment and support student in process of completing documents pertinent to Accreditation requirements.
Salon and Spa Supervisor
International Salon and Spa Academy
08.2023 - 06.2024
- Oversee education, salon services, student protocol, and client satisfaction
- Supervise Guest Services team of five; to include hiring, evaluations training, and course correction
- Inventory and budgeting for retail sales
- Assist Educational Director in training of Educators
- Assist Director in reporting services
- Assist Dean in tracking of attendance and performance of student body.
Director of Education
TIGI Hairdressing Academy
03.2022 - 08.2023
- Supervise team of twelve instructors; training, coaching, development of curriculum
- Supervise student body of approximately one hundred and fifty students; perform educational evaluation reporting per state regulations, organize all educational events, teach all classes offered at Academy.
Administrative Director
TIGI Hairdressing Academy
06.2021 - 03.2022
- Official Agent for Academy, Records od Completion, Records of Withdrawal, deposits, post tuition and charged student accounts, managed Time clock for Academy and all student time, Official Key holder.
Instructor
International Salon and Spa Academy
02.2019 - 03.2022
- Instructor, theory and clinical applications for Cosmetology and Barbering programs
Instructor
International Salon and Spa Academy
02.2015 - 01.2019
- Instructor, theory and clinical applications for Cosmetology and Barbering programs
- Area Vocational Program Instructor.
Instructor
TIGI Hairdressing Academy
01.2001 - 01.2015
- Instructor, theory and clinical applications for Cosmetology and Barbering programs
Education
License -
International Salon and Spa Academy
01.2017
Diploma -
Fountain Fort-Carson High School
01.1998
License -
TIGI Hairdressing Academy
01.1998
Skills
- As someone who has thrived in a service based career for twenty six years, I am detail orientated and task driven I started as an Educator, moved into Administrative Director, and more recently became Director of Education at my former company I have recently been offered a position with one of my former Directors and agreed to work for her as Salon and Spa Supervisor and she has asked me to move into Admissions I graciously accepted and have been learning and thriving as Representative I am able to remain calm and collected under high pressure circumstances I thrive on goals and enjoy learning new things
- Excellent interpersonal skills
- Leadership Qualities
- Ethics and integrity
- Student Recruiting
- Policy understanding
- Attention to Detail
- Multitasking
- Team Leadership
- Excellent Communication
- Customer Engagement
- Professionalism
Timeline
Admissions Representative
International Salon and Spa Academy
06.2024 - Current
Salon and Spa Supervisor
International Salon and Spa Academy
08.2023 - 06.2024
Director of Education
TIGI Hairdressing Academy
03.2022 - 08.2023
Administrative Director
TIGI Hairdressing Academy
06.2021 - 03.2022
Instructor
International Salon and Spa Academy
02.2019 - 03.2022
Instructor
International Salon and Spa Academy
02.2015 - 01.2019
Instructor
TIGI Hairdressing Academy
01.2001 - 01.2015
License -
International Salon and Spa Academy
Diploma -
Fountain Fort-Carson High School
License -
TIGI Hairdressing Academy
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