Jennafer Jackson

Receive and process inspection/audit requests from clients, updating dealer maintenance with precise location details and selecting appropriate inspectors

Coordinate scheduling of qualified inspectors to align with client timelines

Communicate effectively with inspectors and management regarding updates, inquiries, or issues related to jobs

Review audit results for accuracy and validity, updating status to approved and ensuring completed products are delivered to clients

Analyze audits against specific criteria using various quality assurance reports to identify potential exposures

Notify managers of any identified potential exposures

Collaborate with managers, teammates, and clients to drive continuous process improvement

Maintain accurate billing records for each completed job to ensure proper billing and payment

Handle special client requests

Fax or email materials to clients or inspectors as needed

Enhanced operational performance and reduced labor expenses by optimizing standard practices reducing expenses by 4% yearly

Provided detailed project status updates to stakeholders and executive management

Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines

Developed and implemented strategic project plans to meet business objectives

Planned, designed, and scheduled phases for large projects resulting in a 40.9% increase in gross revenue over a three-year period

Achieved project deadlines by coordinating with contractors to manage performance

Monitored project performance to identify areas of improvement

Managed internal operational standards and productivity targets to create an increase of 30.5% net revenue

Motivated and trained employees to maximize team productivity by reducing labor costs by 4.5%

Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts

Reported regularly to managers on project budget, progress, and technical problems

Sourced, vetted, and managed vendors needed to accomplish project goals

Negotiated and managed third-party contracts related to project deliverables

Oversaw appointment scheduling and inventory coordination for both clients and personnel