Jenna G. Holliday
Spring,TX
Summary
Observant Team Lead with proven ability to coordinate and manage transportation of goods and materials. Skilled in inventory management, route optimization and supply chain management. Demonstrated success in developing strategies to reduce transportation costs and improve organizational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Logistics Control Tower Specialist
Kuehne + Nagel
11.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Evaluated customer needs and feedback to drive product and service improvements.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Responded to customer requests for products, services, and company information.
Team Leader, Logistics
Geodis USA LLC
06.2018 - 11.2024
- Kept corporate departments and customers updated on critical shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Directed shipping and receiving of wide range of products daily.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Project Manager
C.H. Robinson Project Logistics
08.2013 - 04.2018
- International Airfreight Import/ Export Coordination
- Ocean Freight Import/Export Coordination including Containers, LCL and Breakbulk
- Alternate IAC, Hazmat Certified for Air and Ocean
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination
- Negotiated with carriers to secure best possible rates for clients and control costs
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Receptionist
Hillcrest Ford
04.2009 - 08.2013
- Provide customer service at all levels
- Answer multi-line phone system
- Refer callers to appropriate personnel as needed
- Conducted customer service satisfaction survey
- Diffuse irate customers by identifying problems and directing them to management as needed
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12.2013
Skills
- Skilled in Microsoft Word, Excel, Power Point, and Ten Key
- Operational Efficiency
- Customs Compliance
- Shipping Documentation
- International Freight Management
- Capacity Planning
Certification
- Certified 49 CFR & IMDG Training
Timeline
Project Logistics Control Tower Specialist
Kuehne + Nagel
11.2024 - Current
Team Leader, Logistics
Geodis USA LLC
06.2018 - 11.2024
Project Manager
C.H. Robinson Project Logistics
08.2013 - 04.2018
Receptionist
Hillcrest Ford
04.2009 - 08.2013
Bachelor of Science - Criminal Justice
Sam Houston State University