Jennah Armstrong
Server
Bettendorf,IA
Summary
Results-driven server with proven ability to enhance kitchen and wait staff efficiency through effective task management. Established rapport with patrons, consistently delivering exceptional dining experiences. Strong work ethic and commitment to hospitality foster a positive atmosphere. An asset to any team
Overview
18
18
years of professional experience
Work History
Server
The Filling Station
Davenport, IA
08.2024 - Current
- Facilitated outstanding customer service to guarantee a memorable dining atmosphere.
- Processed orders with precision and conveyed details to kitchen staff.
- Handled money transactions accurately while following company procedures for handling cash payments. Each server runs their own register.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Plus, any other side work needed to close/open
- Prepared drinks according to standard recipes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Mix and serve cocktails and beverages efficiently during peak hours.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Balanced daily registers and generated sales reports for management.
Server
Milan Maid Rite
Milan, IL
01.2023 - 09.2023
- Provided excellent customer service and ensured a positive dining experience.
- Took orders accurately and communicated them to the kitchen staff.
- Managed cash payments accurately in compliance with established company protocols.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
Paraeducator, Special Education
Blackhawk Area Special Ed Dist
Moline, Illinois
02.2023 - 07.2023
- Assisted in implementing individualized education plans for students with special needs.
- Guided instructional strategies in classroom of 8 students, focusing on tailored approaches for non-verbal communication and managing aggressive behaviors
- Ensured safety of students across multiple classrooms simultaneously during recess hours.
- Accounted for student engagement and enjoyment throughout recess activities.
- Supported classroom teachers in managing diverse learning environments effectively.
- Implemented evidence-based interventions tailored specifically for individuals with disabilities.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Maintained accurate records of student attendance, grades, behavior reports.
Server
Paligias
Grinnell, Iowa
05.2022 - 12.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Participated in team meetings to improve service processes and guest satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Handled cash transactions and balanced cash register at shift end.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
Server
156 East Bar and Grille
Galesburg, Illinois
04.2021 - 12.2021
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Took and processed customer orders accurately and efficiently.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Set up banquet tables according to event specifications and layout.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained cleanliness and organization of dining area and workspace.
Server
The FillingStation
Davenport, Iowa
01.2014 - 02.2021
- Facilitated outstanding customer service, enhancing overall dining satisfaction
- Served food and beverages promptly while maintaining cleanliness standards.
- Maintained knowledge of menu items to provide recommendations to guests.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed cash payments accurately in compliance with established company protocols.
- Reviewed food items for quality assurance before serving customers.
- Performed cleaning responsibilities by sweeping and mopping floors, vacuuming carpets, and maintaining cleanliness of server stations.
- Followed health safety guidelines when preparing and serving food products.
- Executed identification checks to enforce minimum age regulations for alcoholic beverage consumption.
- Mix and serve cocktails and beverages efficiently during peak hours.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Poured wine, beer, and cocktails for patrons.
Server
Dennys
Moline, Illinois
02.2011 - 01.2014
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Third Shift duties and restocking for morning shift
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Milan Maid Rite
Milan, Illinois
01.2008 - 01.2011
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served food and beverages promptly with focused attention to customer needs.
Education
Sherrard High School
Sherrard, IL01-2011
Skills
- Order processing and cash handling
- Menu expertise
- Food safety compliance
- POS operation
- Customer relationship management
- Cash handling
- Special dietary requirements
- Adaptability
- Tableside etiquette
- Effective customer upselling
- Customer feedback management
- Calm demeanor
- Strong work ethic
- Food and beverage pairings
- Dining crew workflow optimization
- Memory retention
- Order accuracy
- Performance improvement
- Problem solving
- Time management
References
References available upon request.
Timeline
Server
The Filling Station
08.2024 - Current
Paraeducator, Special Education
Blackhawk Area Special Ed Dist
02.2023 - 07.2023
Server
Milan Maid Rite
01.2023 - 09.2023
Server
Paligias
05.2022 - 12.2022
Server
156 East Bar and Grille
04.2021 - 12.2021
Server
The FillingStation
01.2014 - 02.2021
Server
Dennys
02.2011 - 01.2014
Server
Milan Maid Rite
01.2008 - 01.2011
Sherrard High School