Jennah Kelley
Grand Forks,ND
Summary
Highly motivated and team-oriented professional with a strong focus on people skills and problem-solving. Constantly seeking opportunities to grow and develop my career. Consistently contributed to process improvement and team success. Demonstrated ability to streamline procedures, advancing my career and uplifting those around me.
Overview
9
9
years of professional experience
Work History
Inventory Planner
DigiKey
06.2022 - Current
- Responsible for daily inventory purchases
- Monitor and execute order maintenance
- Communicate between sales, suppliers, and interdepartmental assets to solve problems
- Prepare monthly stock rotation lists
- Review NPI returns
- Maintain general and updated knowledge of suppliers
Supervisor of Support Operations
DigiKey
12.2021 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Oversaw time cards and time corrections
- Monthly 1 on 1's and feedback
- Administered coaching and disciplinary conversations
- Monitored department emails and calls
- Brainstormed and implemented solutions between departments
Senior Customer Support and Exceptions Representative
DigiKey
04.2021 - Current
- Primary department document writer
- Communicate between departments about shared tasks, procedures, and needs
- Communicate procedural changes and corrections to the Support/Exceptions team
- Oversee daily tasks and answer questions from representatives
- Run end of day reports
- Monitor department emails and calls
Customer Support and Exceptions Representative
DigiKey
01.2019 - 04.2021
- Complete exceptions orders: determine if parts are lost, in motion or damaged, short lines on the order if needed, and communicate with the customer service department when customer approval may be needed
- Complete customer support forms: Complete bin counts, assess damaged parts, confirm if correct parts or incorrect parts were sent, and assess if the forms are verified or not
- Complete various other tasks: deliver walk-in orders, expedite priority orders, pick miscellaneous orders, tag out damaged parts, and mediate customer service problems between the pick and pack departments
Picker
DigiKey
11.2017 - 01.2019
- Pick parts, including special wrapping that may need to be added for the transport of special parts
- Trained in MSL, Static and Xilinx picking
Teacher
Community Church International Daycare
01.2016 - 11.2017
- Oversee children from the ages of 0 to 10
- Implement educational activities
Education
Bachelor of Fine Arts - Creative and Professional Writing
Bemidji State University
Bemidji, MN05.2015
Associate of Arts - General with English Emphasis
Northland Community and Technical College
Thief River Falls, MN05.2012
Skills
- Team Leadership
- Task Prioritization
- Time Management
- Working Independently
- Problem-solving
- People Person
Timeline
Inventory Planner
DigiKey
06.2022 - Current
Supervisor of Support Operations
DigiKey
12.2021 - 06.2022
Senior Customer Support and Exceptions Representative
DigiKey
04.2021 - Current
Customer Support and Exceptions Representative
DigiKey
01.2019 - 04.2021
Picker
DigiKey
11.2017 - 01.2019
Teacher
Community Church International Daycare
01.2016 - 11.2017
Associate of Arts - General with English Emphasis
Northland Community and Technical College
Bachelor of Fine Arts - Creative and Professional Writing
Bemidji State University