Summary
Overview
Work History
Education
Skills
Nursing Program
Timeline
Generic

Jennah Muhammad

Orlando,Florida

Summary

Experienced professional with a strong background in clerical operations and proficiency in Microsoft applications. Highly skilled in efficiently managing high-volume medical office environments, adeptly coordinating files, appointments, and patient needs. Demonstrated ability to thrive in diverse settings while meeting the demands of healthcare providers effectively. Exceptional interpersonal communicator known for building positive relationships with colleagues and patients. Dedicated to team success through a diligent work ethic, meticulous attention to detail, and outstanding organizational skills. Committed to continuous growth and improvement, with a keen awareness of training needs and industry advancements. Motivated to excel and expand expertise, including proficiency in payment processing, ERP software, financial reporting, and delivering exceptional customer service.

Overview

3
3
years of professional experience

Work History

Customer Service and Guest Experiences

Universal Studio Orlando
04.2023 - Current
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
  • Stayed up-to-date with industry trends, incorporating relevant information into daily tasks to maintain a competitive edge over other businesses.

Sales Associate

Kate Spade
04.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service and Support

FedEx
02.2022 - 02.2023
  • Managed a diverse portfolio of accounts, ensuring top-notch customer service and support.
  • Managed a portfolio of global clients, providing exceptional customer service and support in multiple languages.
  • Served as a trusted resource for both customers and colleagues alike, providing guidance on best practices related to customer service and support operations.
  • Assisted in increasing gym membership retention rates through providing exceptional customer service and support.
  • Maintained high levels of client retention by consistently delivering excellent customer service and support throughout the lease purchase process.
  • Managed a diverse team of professionals to deliver exceptional customer service and support to students and families.

Intern Pharmacist

St. Marys General Hospital
06.2021 - 08.2021
  • Educated patients on proper medication administration techniques, potentially reducing adverse effects or complications from incorrect usage.
  • Increased efficiency in the pharmacy by implementing best practices for proper storage, organization, and handling of medications.
  • Improved patient satisfaction by addressing questions and concerns regarding their prescriptions in a timely manner.
  • Assisted pharmacists in conducting medication therapy reviews, identifying potential drug-related problems and formulating interventions to enhance patient care.
  • Made calls to patients to schedule pickups for medications

Education

Associate of Arts - Nursing

Valencia College
Orlando, FL
06.2027

Skills

  • Customer Service
  • Excel savvy
  • CRM Software
  • Exceptional Communication
  • ERP software
  • Teamwork and Collaboration
  • Time Management

Nursing Program

Diverse clinical rotations, patient assessments, care planning, and interdisciplinary collaboration. Dedicated to evidence-based practice, patient education, and proficient use of healthcare technology for efficient care coordination and documentation.

Timeline

Customer Service and Guest Experiences

Universal Studio Orlando
04.2023 - Current

Sales Associate

Kate Spade
04.2023 - 05.2024

Customer Service and Support

FedEx
02.2022 - 02.2023

Intern Pharmacist

St. Marys General Hospital
06.2021 - 08.2021

Associate of Arts - Nursing

Valencia College
Jennah Muhammad