Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennah Perez

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Server

Warbirds Cafe
05.2022 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular guests
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Grand Targhee
11.2021 - 02.2023
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Host, To-Go Specialist, Server, Bartender, Certified Trainer

Olive Garden
09.2017 - 09.2021
  • Greet guests with a welcoming smile
  • Accommodate guests with special requests
  • Answered customer questions about hours, seating, and menu information.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • To-Go Specialist: Take on multiple orders at a time
  • Handle large catering orders, in person and on the phone
  • Lead the team to make sure orders were on time and accurate
  • Learning new procedures in a timely fashion
  • Make menu suggestions based on information gathered
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Keep track of inventory
  • Inform managers on ways to improve efficiency and quality
  • Certified Trainer: Lead training classes for new hire servers
  • Teach the company standards

Cashier

Dunkin' Donuts
02.2016 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Receive payment by cash, check, credit card, vouchers, or automatic debits
  • Establish or identify prices of goods, services or admission, and calculate bills using calculators, cash registers, or price scanners
  • Assist customers by providing information and resolving their complaints
  • Answer customers questions, and provide information on procedures or policies
  • Taking people's orders; in drive-thru and front counter
  • Making different drinks and sandwiches while taking orders
  • Helping out other coworkers who were new.


Education

Irvine Valley College
Irvine, CA
05.2021

High School Diploma -

Woodbridge High School
Irvine, CA
06.2017

Skills

  • Order Accuracy
  • Food and Beverage Pairings
  • Dining Customer Service
  • Menu Memorization
  • Hospitality Service Expertise
  • Warm and Friendly
  • Table Monitoring and Turnover
  • Customer Service and Rapport
  • Cool Under Pressure
  • Anticipating Guest Needs

References

Morgan Wells - (757) 509-0621

Emma Caulkins - (208) 709-2050

Cassondra Sletten - (720) 384-7749

Timeline

Server

Warbirds Cafe
05.2022 - 09.2023

Server

Grand Targhee
11.2021 - 02.2023

Host, To-Go Specialist, Server, Bartender, Certified Trainer

Olive Garden
09.2017 - 09.2021

Cashier

Dunkin' Donuts
02.2016 - 03.2017

Irvine Valley College

High School Diploma -

Woodbridge High School

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