Skills
Summary
Accomplishments
Work History
Education
Certification
Generic

Jennah Zepeda

Salem,OR

Skills

  • Medication administration
  • Vital signs monitoring
  • Patient care planning
  • Infection control procedures
  • Time management
  • Conflict resolution techniques
  • Patient documentation
  • Compassionate support
  • Training and mentoring
  • Communication with families
  • Emergency response protocols
  • HIPAA compliance

Summary

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic and extensive medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Accomplishments

  • Able to use multiple Microsoft programs
  • Honor Roll student.
  • Honor Band student.

Work History

Medication Aide

The Village at Keizer Ridge/Cascadia Senior Living
12.2024 - 09.2025
  • I am currently a full time med tech in the Memory Care Unit at “The Village.” I love my job but I am looking for dayshift on Sundays and they are unable to provide that for me. So I am I am looking to drop Sundays with them(I work NOC 10pm-6-am) so I can work dayshift somewhere else. They know I’m looking for something else for Sundays, and are okay with it.
  • I pass medication, take vitals, alert charting, documenting, food handling, etc.

Delivery Driver

Instacart, DoorDash, UberEats
01.2018 - 2025
  • Delivered goods efficiently, ensuring timely arrivals and customer satisfaction.
  • Maintained vehicle safety and compliance through regular inspections and maintenance checks.
  • Monitored traffic patterns to adjust routes dynamically, improving delivery speed.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Medication Aide

Parkland Village
06.2023 - 12.2024
  • Administered medications accurately to residents, ensuring adherence to prescribed schedules.
  • Monitored residents' vital signs and reported changes in health status to nursing staff.
  • Assisted with daily living activities, enhancing residents' quality of life through compassionate support.
  • Maintained medication inventory, ensuring proper storage and documentation compliance.
  • Trained new staff on medication administration protocols and safety procedures.
  • Implemented best practices for infection control, improving overall resident health outcomes.
  • Coordinated with pharmacy services to resolve medication-related issues efficiently.

Caregiver

Harmony Living
06.2021 - 09.2024
  • Provided compassionate personal care, including assistance with daily living activities and mobility support.
  • Developed individualized care plans in collaboration with healthcare professionals to enhance resident well-being.
  • Monitored and documented patient health status, noting changes and reporting concerns to medical staff promptly.
  • Implemented engaging recreational activities tailored to residents' interests, promoting social interaction and mental stimulation.
  • Facilitated communication between families and healthcare teams, addressing concerns and providing updates on resident progress.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Customer Service Representative

T-Mobile
01.2022 - 03.2023
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Educated customers on product features, services, and promotions to enhance their experience.
  • Maintained accurate records of customer interactions using CRM systems for efficient follow-up.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Personal Caregiver

Family Member
08.2016 - 12.2022
  • Grandmothers personal caregiver
  • Provided compassionate personal care, ensuring comfort and dignity for family members.
  • Assisted with daily living activities, including meal preparation and medication management.
  • Maintained a safe and clean environment, promoting health and wellness among dependents.
  • Supported mobility and physical therapy exercises, enhancing independence and strength.
  • Advocated for emotional well-being through companionship and social engagement activities.
  • Maintained clean, safe, and well-organized patient environment.

Home Health Caregiver

Atlantis Caregiving
05.2021 - 01.2022
  • Provided compassionate personal care and support to clients, enhancing their daily living activities.
  • Assisted clients with medication management, ensuring adherence to prescribed regimens.
  • Monitored clients' health conditions, reporting changes to medical staff promptly.
  • Implemented infection control procedures, maintaining a safe environment for clients and staff.
  • Coordinated transportation arrangements for clients to medical appointments and social activities.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.

Fraud Investigator

Wells Fargo Bank
Salem, OR
01.2019 - 05.2021
  • Investigated fraudulent activities through data analysis and risk assessment methodologies.
  • Collaborated with law enforcement agencies to support criminal investigations and recover losses.
  • Trained junior investigators on best practices in fraud detection and investigation techniques.
  • Led cross-functional teams to streamline fraud investigation workflows and improve efficiency.
  • Conducted comprehensive audits of fraud investigations to ensure accuracy and adherence to standards.
  • Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
  • Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.

Manager

McDonald's
11.2014 - 12.2018
  • Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed staff schedules to align with peak business hours for improved service efficiency.
  • Conducted performance evaluations, providing feedback to enhance team productivity and morale.
  • Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Operated kitchen equipment and ensured food safety standards were met.
  • Prepared and served meals in compliance with health regulations.

Education

Woodburn High School
Woodburn, OR

Certification

  • Certified Nursing Assistant (currently NA, soon to take my state exams on 12/01/25).
  • Basic Life Support Certified (CPR and AED)

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Jennah Zepeda