Jenna Jones
New Carrollton,MD
Summary
Dynamic eldercare professional with extensive experience at Capitol Hill Village and the Smithsonian. Excel in volunteer management and event planning. Proven track record in enhancing volunteer engagement and saving costs through innovative resource utilization. Skilled in content creation and communication, fostering collaboration and recognition among diverse teams.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator
Capitol Hill Village
Washington, DC
11.2022 - Current
- Serve as Volunteer Manager, working with 150 volunteers who serve 500+ older adult members in the Capitol Hill neighborhood
- Provide upbeat receptionist duties, answering phone queries, welcoming people at the door, responding to emails
- Responsible for content of weekly e-digests sent via Mail Chimp. Work with a volunteer on formatting.
- Assist with planning and execution of medium scale special events, such as the 4th of July Parade, an annual "Get Your Move On" wellness initiative kick off, the holiday party each year.
Volunteer Coordinator
Smithsonian Associates
Washington, DC
12.2012 - 05.2022
- Coordinated volunteer recruitment efforts for educational programs and events.
- Developed training materials and conducted orientations for new volunteers.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work, in particular changing the vendor and design for our "years of service" collectable pins, saving $2,000 in 3 years of use.
- Managed scheduling and assignments for __X programs annually, using Vsys Volunteer Management Platform.
- Collaborated with staff to identify volunteer needs across various departments.
- Maintained comprehensive records of volunteer hours and activities, using Vsys, and Samaritan Services.
- Communicated regularly with volunteers to ensure engagement and satisfaction, through weekly Zooms during Covid. Before that, created and maintained a volunteer blog, with volunteers as writers.
- Organized appreciation events to recognize volunteer contributions and service.
Education
Bachelor of Science - Gerontology
University of Maryland
College Park, MD08-1997
Skills
- Volunteer management
- Event planning
- Database management
- Content creation
- Customer service
- Team collaboration
- Training development
- Communication skills
- Record keeping
- Public speaking
Affiliations
- Avid theater goer and community theater actress and producer (volunteer work of my own)
- Quilter of modern art quilts by machine
- Pet lover, both dogs and cats!
Timeline
Administrative Coordinator
Capitol Hill Village
11.2022 - Current
Volunteer Coordinator
Smithsonian Associates
12.2012 - 05.2022
Bachelor of Science - Gerontology
University of Maryland
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