Jenna Boykin
West Point,Mississippi
Summary
Team player with a vibrant personality and experience working in stressful environments, with the ability to maintain a professional, calm, and efficient demeanor at all times. Brings good energy and is friendly, punctual, and enthusiastic. A very motivated employee exhibiting strength in critical thinking and problem solving. Skilled at making customers and co-workers feel at ease and addressing any concerns they may have. As well as being extremely skilled at prioritizing responsibilities in the face of changing deadlines.
Overview
4
4
years of professional experience
Work History
Research Assistant
Mississippi State University
Starkville, MS
08.2022 - 12.2023
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Implemented ethical guidelines throughout all stages of the research process, fostering responsible conduct in scientific pursuits.
- Scheduled appointments with test subjects over phone and through email.
- Recorded and analyzed data to help lead experimenters produce reports of results.
- Worked closely and ethically with participants of all ages and backgrounds while running research studies.
Waitress
Applebee's Neighborhood Grill & Bar
Columbus, MS
06.2023 - 09.2023
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Waitress/Restaurant Hostess/Restaurant Cashier
Tin Lizzie Café
West Point, MS
05.2021 - 07.2021
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties, serving, and best practices, improving overall staff performance.
- Identified and resolved discrepancies and errors in customer and staff experiences.
- Contributed to restaurant success by maintaining high standards of cleanliness throughout the facility.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering restaurant and responded promptly to customer needs.
College Library Assistant
East Mississippi Community College
Mayhew, MS
09.2019 - 04.2020
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Located library materials, resources and technologies to fulfill patron requests.
- Assisted patrons with printing and copying according to personalized requirements.
- Gained strong understanding of various methods for cataloging books and other materials.
- Processed identification card applications and maintained patron records with accurate contact information.
- Utilized computer databases to locate library materials.
- Assisted patrons with library's computers and provided information on logging onto Internet.
Education
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS12.2023
Associate of Science - Psychology
East Mississippi Community College
Mayhew, MS12.2021
High School Diploma -
West Point High School
West Point, MS05.2019
Skills
- Analyzing and Synthesizing Data
- Time Management
- Database Searches
- Running Experiments
- Research and Analysis
- Multitasking and Organization
- File/ records maintenance
- Conflict and dispute resolution
- Creative problem solving
- Microsoft Office experience (Word, PowerPoint, Excell)
- SPSS Programming
- Proficiency in customer/ participant care
Timeline
Waitress
Applebee's Neighborhood Grill & Bar
06.2023 - 09.2023
Research Assistant
Mississippi State University
08.2022 - 12.2023
Waitress/Restaurant Hostess/Restaurant Cashier
Tin Lizzie Café
05.2021 - 07.2021
College Library Assistant
East Mississippi Community College
09.2019 - 04.2020
Bachelor of Science - Psychology
Mississippi State University
Associate of Science - Psychology
East Mississippi Community College
High School Diploma -
West Point High School