JENNA L. HICKOK
Secretary
Murrieta,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Successful at delivering vital clerical support to internal teams as well as customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Unit Secretary
Rady Childrens NICU
Murrieta, CA
11.2018 - Current
- Perform a variety of clerical and secretarial duties with little to no supervision with efficiency and accuracy
- Data processing equipment, knowledge of applications software, ability to operate machinery such as fax and copy machine, printer, and computer with speed and efficiency
- Maintain security and confidentiality of records and highly sensitive information
- Execute administrative duties to facilitate unit tasks and meet team goals
- Organize paperwork such as charts and reports for office and patient needs
- Support office staff and operational requirements with administrative tasks
- Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
- Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Developed training protocols for new unit secretaries.
- Monitored inventory levels and advised management of need for replenishment.
- Provided information for patient admissions and discharges to foster timely processing.
- Drafted unit correspondence, memos, and department updates.
- Processed lab paperwork and requests according to physicians' orders.
- Perform under high pressure situations while maintaining a pleasant appearance and demeanor
- Answered phone calls and messages for 8-physician Nicu medical facility, scheduling appointments and handling patient inquiries
Medical Assistant
Childrens Primary Care Medical Group
Murrieta, CA
11.2014 - 09.2018
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures and care plan instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Receptionist/Medical Assistant
The McDonald Clinic
Temecula, CA
10.2011 - 11.2014
- Answer busy multi line telephone and manage appointments, greet and welcome over 30 patients per day while checking them in and out, and verify insurance, Room patients, Document chief complaint, obtain vitals, and verify medications
- Prepare exam room, stock shelves, set up trays, and assist Dr
- With minor procedures and surgeries
- Call in medications, referrals, lab orders and book appointments, and Call patients with test results, check nurse messages, and return patient phone calls
- Managed multiple tasks and met time-sensitive deadlines
Administrative Sales Associate
Menifee Valley Day Spa
Menifee, CA
02.2009 - 07.2011
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Administrative Assistant
Signet Armorlite, Inc
San Marcos, CA
01.2006 - 05.2008
- Created and maintained reports, documents and presentations to assist with administrative support.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted with on-boarding process of 40+ new hires.
- Set up orientations and initial training for new employees.
Receptionist/Office Manager
Jacobs Chiropractic Center
Carlsbad, CA
01.2004 - 11.2006
- Confirmed appointments, communicated with clients and updated client records.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
Executive Administrative Assistant
iMetrikus, Inc
Carlsbad, CA
03.2001 - 12.2004
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Implemented updated policies and practices for organization and monitored effect.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Trained junior office staff in correct procedures and reporting requirements.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Education
Medical Assistant Certificate -
Maric College
03.2003 - 11.2004
Bachelor of Applied Science - Business Administration
Mt. San Jacinto College
Menifee, CA 06.2020 - Current
Skills
Customer/Client relations
undefinedTimeline
Bachelor of Applied Science - Business Administration
Mt. San Jacinto College
06.2020 - Current
Unit Secretary
Rady Childrens NICU
11.2018 - Current
Medical Assistant
Childrens Primary Care Medical Group
11.2014 - 09.2018
Receptionist/Medical Assistant
The McDonald Clinic
10.2011 - 11.2014
Administrative Sales Associate
Menifee Valley Day Spa
02.2009 - 07.2011
Sales Administrative Assistant
Signet Armorlite, Inc
01.2006 - 05.2008
Receptionist/Office Manager
Jacobs Chiropractic Center
01.2004 - 11.2006
Medical Assistant Certificate -
Maric College
03.2003 - 11.2004
Executive Administrative Assistant
iMetrikus, Inc
03.2001 - 12.2004
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