JENNALEE COMPERATORE
Wilson,NC
Summary
Experienced and passionate professional seeking a challenging and dynamic management position within the restaurant service industry. Demonstrated expertise in restaurant management, promotions and events specialist roles, banquet sales management, corporate and community marketing development, and event/catering management in high volume professional establishments. Excels in delivering exceptional customer service, driving revenue growth, and fostering positive team dynamics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Olive Garden
03.2022 - 02.2024
- Supported the region by becoming a traveling manager achieving over 90% server attentiveness goals
- Managed and verified all new-hire paperwork associated with orientation and ensure compliance
- Leveraged key service performance metrics to drive overall restaurant performance
- Utilized all labor tools and reports to ensure shift labor expectations are met
- Ensure the tools, process, and training, are in place to achieve retention and engagement goals; responsible for ensuring appropriate front line employee training and cross-training
- Managed product cost, waste, and add-on results
- ServeSafe Certified and knowledgeable in all regulations with responsible service of alcohol.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Events and Promotions Specialist
Bass Pro Shops
08.2017 - 01.2021
- Maintained strong relationships with local chapters of conservation organizations and affinity groups
- Developed and executed in store and off-site event strategies to drive brand awareness, new customer acquisition, sales and traffic
- Managed and planned event logistics, promotions/advertising/PR strategies for events and event collateral, marketing and visual displays
- Developed event recaps and analysis associated with events and made ongoing recommendations for improved future performances
- Created multimedia content, including text posts, video and images for use on social media platforms (such as Facebook, Instagram, Twitter)
- Hired and trained as well as established strategies for work; provided insight and decision support; directed and managed teams empowering them to meet or exceed performance goals
- Supported Managerial, Operations & Visual Merchandising to complete all operational activities in store, including price changes, ad setup/takedown, merchandising and fulfillment.
Banquet Sales Manager
Buca di Beppo
01.2016 - 07.2017
- Solicited new private dining and catering clients through prospecting and networking
- Developed, staffed, and organized Offsite Catering Events of Pittsburgh’s Top Corporations servicing 450+ employees on a biweekly basis
- Prepared banquet event orders for Weddings, Rehearsal Dinners, Showers, and Business meeting/parties of 150+ guests
- Produced hotel events involving 200+ industry partners generating numerous guest referrals
- Answered questions regarding menus and scheduling availability for potential customers
- Attended weekly restaurant meetings and communicated all pertinent information to appropriate personnel
- Maintained and fostered client database through TripleSeat and OpenTable
- Maintained close relationships with surrounding Hotel Concierges and Sales Managers.
Private Dining and Catering Sales Manager
Ruth’s Chris Steak House
01.2013 - 12.2015
- Coordinated all aspects of a restaurant buy-out that generated $20,000 in banquet sales and accommodated 200+ guests and provided exceptional dining experiences
- Customized banquet and catering menus to fit specific budgets and limitations
- Effectively staffed all off-site catering events including the sufficient staffing of service members in accordance with the required needs of guests
- Developed Community events with local charities
- Created unique gift ideas using marketing collateral to target specific clientele
- Maintained incentive programs for the holiday seasons with bonus gift card incentives
- Develop Quarterly Marketing Plans for directing new clientele and maintaining loyal private dining guests
- Utilized salesmanship techniques in order to up sell food, liquor, services etc
- Completed Serve Safe Food and Alcohol Management Training
- Maintained monthly private dining and catering budgets.
Education
Bachelor of Science - Hospitality And Business Management
Slippery Rock University
Slippery Rock, PA06.2005
Skills
- Social Media Network Management
- Digital Marketing Software operations
- OpenTable
- Event Management Software operations
- Microsoft Office
- Point of Sale (POS) system operation
Certification
ServSafe Certification, National Restaurant Association
Timeline
Restaurant Manager
Olive Garden
03.2022 - 02.2024
Events and Promotions Specialist
Bass Pro Shops
08.2017 - 01.2021
Banquet Sales Manager
Buca di Beppo
01.2016 - 07.2017
Private Dining and Catering Sales Manager
Ruth’s Chris Steak House
01.2013 - 12.2015
Bachelor of Science - Hospitality And Business Management
Slippery Rock University