Jennalee Cooker
Cape May ,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
16
16
years of professional experience
Work History
Server
Lucky Bones Back Water Grill
06.2007 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Senior Account Executive
Coastal Broadcasting
11.2007 - 07.2022
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Networked at events and prospected for new customers with diverse strategies.
- Managed and mentored team of account executives.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Prepared documentation, finalized sales and maintained records.
- Cold called prospects to explain partnership benefits, representing company values.
- Developed strategies using market research with support from cross-functional teams.
- Motivated team members to meet and exceed sales targets.
- Trained and coached sales team members servicing accounts.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Secured new accounts to increase company revenue and drive market share.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Brought in over 300k in revenue while managing multiple high-profile accounts.
Education
Associate of Arts - Business Administration
Rowan College At Gloucester County
Sewell, NJ05.2004
Skills
- Quality Control
- Wine Service
- Food Sales and Promotion
- Assist Customers
- Cash Handling
- Check Payment Processing
- Stocking and Replenishing
- Price Memorization
- Menu Memorization
- Special Dietary Requirements
- Suggestive Selling
- Food and Beverage Pairings
- High-Volume Dining
- Sales Expertise
- Order Accuracy
- Train Employees
- Process Payments
- Specials Promotion
- Active Listening
- Menu Memorization and Presentation
- Banquet Coordination
- Age Verification
- Server Training
- Pos Operation
- Sales Techniques
- Daily Specials Memorization
- Table Monitoring and Turnover
- Judgment and Decision-Making
- Servsafe Certified
Timeline
Senior Account Executive
Coastal Broadcasting
11.2007 - 07.2022
Server
Lucky Bones Back Water Grill
06.2007 - Current
Associate of Arts - Business Administration
Rowan College At Gloucester County
Similar Profiles
Megan SharonMegan Sharon
Kennel Attendant at Lucky BonesKennel Attendant at Lucky Bones
Cynthia JordanCynthia Jordan
Takeout Specialist at Smokey Bones Bar & Fire GrillTakeout Specialist at Smokey Bones Bar & Fire Grill
William GuildWilliam Guild
Host at Smokey Bones Bar & Fire GrillHost at Smokey Bones Bar & Fire Grill