Jennali (Bug) Williams
5202 Gorham Ct ,Fl
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Convenience Store Clerk
Rebel
Tampa, FL
11.2025 - 12.2025
- Operated cash register efficiently to process customer transactions accurately.
- Stocked shelves and organized merchandise to enhance product visibility and accessibility.
- Assisted customers in locating products, providing excellent service and support.
- Maintained cleanliness of store environment to ensure compliance with health standards.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Trainer
Shake Shack
Tampa Fl
11.2024 - 06.2025
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Implemented best practices in food safety and sanitation standards during training programs.
- Collaborated with management to identify training needs and enhance service quality.
- Conducted role-playing exercises to improve customer interaction skills among staff members.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Assistant Manager
Spirit Halloween LLC
Tampa, FL
07.2025 - 11.2025
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Coordinated inventory management processes, including stock replenishment and organization.
- Analyzed sales reports to identify trends and inform merchandising decisions.
- Engaged with customers to address inquiries, resolve issues, and promote loyalty programs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Wingstop
Tampa, FL
06.2025 - 07.2025
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Sales Associate
Spirit Halloween LLC
Tampa, FL
08.2024 - 10.2024
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Togo/ Server Support
Outback Steakhouse
Tampa, FL
12.2022 - 06.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Memorized menu items and daily specials to accurately inform and assist customers.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, including table settings and condiments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hood Technician
Take Five
Tampa, FL
08.2022 - 09.2022
- Implemented best practices for hood maintenance, enhancing overall operational performance.
- Ensured accurate record-keeping by thoroughly documenting all services performed on each vehicle as per company guidelines.
- Improved shop productivity by maintaining a clean and organized work area, enabling quick access to tools and equipment.
- Increased customer retention through exceptional communication skills when explaining complex technical concepts in layman''s terms.
- Reduced vehicle downtime for clients by efficiently completing hood maintenance tasks in a timely manner.
Crew Member
McDonald's
Tampa, FL
12.2021 - 01.2022
- Provided exceptional customer service, ensuring satisfaction and timely response to inquiries.
- Operated cash register efficiently, handling transactions accurately and maintaining cash drawer integrity.
- Prepared food items following safety and quality standards to ensure consistency in product offerings.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Adapted quickly to changing demands during peak hours, maintaining focus on service speed and quality.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
No Degree -
Gaither High School
Tampa, FLSkills
- Reliability and punctuality
- Cleanliness maintenance
- Loss prevention awareness
- Store safety protocols
- Cash handling proficiency
- Customer service
- Merchandising expertise
- Store maintenance
- Shipping and packaging
- Product identification
- Payment processing
- Fraud detection
- Inventory tracking
- Theft prevention
- POS system operation
- Point-of-sale system
- Hospitality and accommodation
- Customer assistance
- Problem-solving
- Cooperative attitude
- Adaptable and flexible
- Reliable and responsible
- Creative thinking
- Basic mathematics
- Drawer balancing
- Refunds and exchanges
- Liquor regulations and compliance
- Honest and dependable
- Training and mentoring
- Pricing and markdowns
- Product knowledge
- Fitting room oversight
- Policies and procedures
- Price identification
- Teamwork
Timeline
Convenience Store Clerk
Rebel
11.2025 - 12.2025
Assistant Manager
Spirit Halloween LLC
07.2025 - 11.2025
Assistant Manager
Wingstop
06.2025 - 07.2025
Trainer
Shake Shack
11.2024 - 06.2025
Sales Associate
Spirit Halloween LLC
08.2024 - 10.2024
Togo/ Server Support
Outback Steakhouse
12.2022 - 06.2024
Hood Technician
Take Five
08.2022 - 09.2022
Crew Member
McDonald's
12.2021 - 01.2022
No Degree -
Gaither High School