Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennalyn Bustamante

Leland,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor & Team Member

Zero Degrees
08.2018 - 11.2018
  • Oversaw daily operations of the cafe, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction by preparing orders in a timely manner
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Barista

Loose Leaf Company
01.2021 - 06.2021
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Used POS system to accurately enter orders and process payments.

Barista/Retail Merchandiser

Walt Disney Parks and Resorts
06.2019 - 12.2021
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Stocked designated items on shelves, end caps and displays.

Member Service Representative

Crunch Fitness
04.2024 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
  • Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
  • Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.

Education

Associate of Science - Nursing

Long Beach City College
Long Beach, CA
10.2025

Certified Nursing Assistant

Guilford Technical Community College
Jamestown, NC
04.2024

High School Diploma -

Chaparral High School
Las Vegas, NV
06.2018

Skills

  • Customer Service
  • Financial Transactions
  • Customer Support
  • Credit Union Knowledge
  • Service Recommendations
  • Policy understanding
  • Teamwork and Collaboration
  • Problem Resolution
  • Money handling abilities
  • Computer Skills
  • Customer Relations
  • Patient Care
  • HIPAA Compliance
  • Direct Patient Care
  • Collecting vital signs
  • Bathing Assistance
  • Vital signs monitoring
  • Dressing assistance
  • Alzheimer's and Dementia Care
  • Dementia and Alzheimer's knowledge
  • Feeding Assistance
  • Healthcare ethics
  • Transfer Techniques
  • Urinary Catheter Care
  • First Aid/CPR/AED

Certification

  • CNA - Certified Nurse Assistant
  • First-Aid/CPR/AED

Languages

French
Limited Working
Spanish
Limited Working

Timeline

Member Service Representative

Crunch Fitness
04.2024 - Current

Barista

Loose Leaf Company
01.2021 - 06.2021

Barista/Retail Merchandiser

Walt Disney Parks and Resorts
06.2019 - 12.2021

Supervisor & Team Member

Zero Degrees
08.2018 - 11.2018

Associate of Science - Nursing

Long Beach City College

Certified Nursing Assistant

Guilford Technical Community College

High School Diploma -

Chaparral High School

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Jennalyn Bustamante