Jennalyn Bustamante
Leland,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor & Team Member
Zero Degrees
08.2018 - 11.2018
- Oversaw daily operations of the cafe, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction by preparing orders in a timely manner
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista
Loose Leaf Company
01.2021 - 06.2021
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Used POS system to accurately enter orders and process payments.
Barista/Retail Merchandiser
Walt Disney Parks and Resorts
06.2019 - 12.2021
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked designated items on shelves, end caps and displays.
Member Service Representative
Crunch Fitness
04.2024 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
Education
Associate of Science - Nursing
Long Beach City College
Long Beach, CA10.2025
Certified Nursing Assistant
Guilford Technical Community College
Jamestown, NC04.2024
High School Diploma -
Chaparral High School
Las Vegas, NV06.2018
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Service Recommendations
- Policy understanding
- Teamwork and Collaboration
- Problem Resolution
- Money handling abilities
- Computer Skills
- Customer Relations
- Patient Care
- HIPAA Compliance
- Direct Patient Care
- Collecting vital signs
- Bathing Assistance
- Vital signs monitoring
- Dressing assistance
- Alzheimer's and Dementia Care
- Dementia and Alzheimer's knowledge
- Feeding Assistance
- Healthcare ethics
- Transfer Techniques
- Urinary Catheter Care
- First Aid/CPR/AED
Certification
- CNA - Certified Nurse Assistant
- First-Aid/CPR/AED
Languages
French
Limited Working
Spanish
Limited Working
Timeline
Member Service Representative
Crunch Fitness
04.2024 - Current
Barista
Loose Leaf Company
01.2021 - 06.2021
Barista/Retail Merchandiser
Walt Disney Parks and Resorts
06.2019 - 12.2021
Supervisor & Team Member
Zero Degrees
08.2018 - 11.2018
Associate of Science - Nursing
Long Beach City College
Certified Nursing Assistant
Guilford Technical Community College
High School Diploma -
Chaparral High School