Summary
Overview
Work History
Skills
Timeline
Generic

Jenna May Startzman

Granite Falls,WA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Barista

Espresso Loco
06.2020 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Frequently modified drinks to ensure customer satisfaction

Lead Server Trainer

Applebee's
08.2018 - 07.2020
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.

District Manager

Shoe Carnival
07.2016 - 07.2018
  • Supervised 14 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Offered constructive feedback to employees to help reach goals.

Backroom Manager

Wal-Mart
02.2014 - 07.2016
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Collaborated with manufacturing and supply chain management.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Followed safety protocols while handling hazardous materials.

Assistant Manager

Naturalizer Shoes
08.2007 - 02.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Performed frequent visual inspections to root out tolerance and compliance issues.

Skills

  • Inspection Procedures
  • Technical Diagnostics
  • Active Learning
  • Automated Product Handling
  • Technical Data Interpretation
  • Deadline Compliance
  • Verbal and Written Communication
  • Time Management
  • Preventative Maintenance
  • Supply Inventory Management
  • Multitasking and Organization
  • Quality Assurance Controls
  • Technical Writing
  • Work flow planning
  • Operations management
  • Complex problems analysis

Timeline

Barista

Espresso Loco
06.2020 - Current

Lead Server Trainer

Applebee's
08.2018 - 07.2020

District Manager

Shoe Carnival
07.2016 - 07.2018

Backroom Manager

Wal-Mart
02.2014 - 07.2016

Assistant Manager

Naturalizer Shoes
08.2007 - 02.2014

Similar Profiles

CREATE PROFILE
Jenna May Startzman