Jennane Beaulieu
Wilmington,DE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Admissions Manager
Seasons Hospice & Palliative Care
02.2023 - Current
- Ensure all patient referrals are received in a timely and complete manner
- Coordinate with staff to ensure responsibility for the initial determination of a patient's/family's service needs
- Supervise communication with providers, attending physicians, other appropriate hospice staff members, and any other agencies as needed to coordinate initiation of hospice services
- Maintain regular communication with the Director, Business Development (DBD)
- Assist callers with information about other community resources when hospice is not appropriate
- Maintain referral statistics and provide reports monthly to DBD
- Build and maintain close referral and third-party payor relationships through appropriate and timely written and phone communication
- Coordinate with Admissions Department staff members personnel assignments to cover admissions and assessments effectively and timely
- Work closely with Directors, Clinical Operations, Team Directors, and the DBD to insure that promised services are provided
- Participate in hospice orientation and ongoing education programs
- Demonstrate familiarity with policies of the organization and state(s) and federal regulations pertaining to nursing services
- Ensure all data is accurately entered into the computer within agency guidelines
- Participate in short- and long-term planning
- Participate in committees/projects related to fiscal responsibilities of the Customer Care Department
- Initiate creative ways to meet the needs of patients and families
- Responsible for Annual and the 90-day performance evaluations for all direct reports
- Accountable for monitoring compliance of all regulatory requirements
- Ensure coverage and adequate staffing needs of the department and Hospice Nurses with admissions responsibilities
- Responsible for follow-up and resolutions for both internal and external concerns, or complaints related to the Customer Care department
- Audit election of benefit being completed by patient primary care givers, reviewing data entry in EMR entered by admissions team
- Offers coaching to support the development of my direct reports through verbal and electronic documents
- Helps others take a stance and face adversity confronting tough organizational issues
Admissions Coordinator
Seasons Hospice & Palliative Care
02.2022 - 02.2023
- Gathered and entered referrals promptly in EMR that comes through all channels of communications via fax, phone, or hospital portal
- Educate and assured potential families and healthcare professionals on our services and concerns that they may have
- Coordinate and assign all needed visits for patient being admitted
- Prioritize patient admissions based on condition, family dynamics and patient needs
- Facilitate DME needs and switch out
- Schedule ambulance transport
- Regulate bed control at our IPU based on symptom management
- Establish and strengthen relations with other hospice companies, co-workers, hospitals, physician, and other departments within the company to guarantee smooth admissions unto our services and while patient is under our services
- Uphold proper and accurate updates and communicate in patient charts and with all that is involve in patient plan of care.
Team Assistant In-patient Unit
Seasons Hospice & Palliative Care
03.2019 - 02.2022
- Maintain patients charts and health information
- Ordering office supplies, sending emails and clerical duties
- Running daily reports, ordering medical equipment, and completing admission/discharge checklist
- Transcribing physician reports/notation, scheduling physician and review/processing physician billing
- Reviewed and validated accuracy of charges including dates of service, services provided, location and provider signature.
Hospice Certified Nursing Assistant
Seasons Hospice & Palliative Care
04.2017 - 03.2019
- Maintain a positive attitude while interacting with peers, patients, and their family members
- Provide personal care to patients i.e., baths, oral hygiene, and shampoos
- Observe patients’ conditions and ensure that any significant changes are communicated to the family and the presiding doctor immediately.
Certified Nursing Assistant
HCR Manor Care
01.2015 - 01.2017
- Aid with transfers, ambulation, and ROM
- Obtain vital signs, urine and fecal samples
- Help licensed nurse with wound care, med pass, provide comfort to residents and assist with meals/diet.
Certified Nursing Assistant/ Unit Clerk
Milton and Hattie Kutz Home
07.2013 - 11.2014
- Support licensed nurses in admitting, admitting assessments, discharging, transferring residents and caring for the residents' personal belongings
- Provide direct care to the more acutely ill residents
- Receive and escort visitors; collect charts, records, and reports
- Help to orient and mentor new nursing assistants.
Education
Certified Nursing Assistant -
Delaware Skill Center
Wilmington, DEHealth Promotions -
Delaware State University
Dover, DEAwarded for perfect attendance and Honor roll (junior and senior year) -
Brandywine High School
Wilmington, DESkills
- Fluent in creole
- Data Entry
- Process Improvement
- HCHB (EMR System)
- DocuSign
- Collections Management
- Auditing
- Hiring and Training
- Financial Management
- Performance reviewing
- Performance Tracking and Evaluation
- Decision-Making
- MS Office
- Needs Assessment
- Staff Management
- Onboarding and Orientation
- Schedule oversight
- Staff Development
- Business Administration
- Negotiation and Conflict Resolution
- Recordkeeping skills
- Work Planning and Prioritization
- Professional and Courteous
- Revenue Forecasting
- Administration and Reporting
- Employee Coaching and Mentoring
- Problem-Solving
- Organization
- Quality Assurance
- Team Management
- Organizational Skills
- Data Management
- Good Telephone Etiquette
- Conflict Resolution
- Organization and Time Management
- Remote Office Availability
- Friendly, Positive Attitude
- Critical Thinking
- Business Development
- Task Delegation
- Documentation And Reporting
- Technical Proficiency
- Scheduling and Coordinating
- Team Development
- Goal Setting
- Preventive Maintenance
- Customer Service
- Problem Resolution
- Database Management
- Strategic Planning
- Managing Operations and Efficiency
- Budget Management
- Staff Training
Accomplishments
- Achieved obtaining patient demographics by 75% through effectively helping with developing a tracking spreadsheet.
- Achieved decreased non-billable days by completing consents audits before and after admissions with accuracy and efficiency.
- Documented and resolved shorter pending patients which led to higher billable census.
Awards
Accentcare Care Champion Recipient for Nov 2023
Timeline
Admissions Manager
Seasons Hospice & Palliative Care
02.2023 - Current
Admissions Coordinator
Seasons Hospice & Palliative Care
02.2022 - 02.2023
Team Assistant In-patient Unit
Seasons Hospice & Palliative Care
03.2019 - 02.2022
Hospice Certified Nursing Assistant
Seasons Hospice & Palliative Care
04.2017 - 03.2019
Certified Nursing Assistant
HCR Manor Care
01.2015 - 01.2017
Certified Nursing Assistant/ Unit Clerk
Milton and Hattie Kutz Home
07.2013 - 11.2014
Certified Nursing Assistant -
Delaware Skill Center
Health Promotions -
Delaware State University
Awarded for perfect attendance and Honor roll (junior and senior year) -
Brandywine High School
Similar Profiles
JILLIAN KEDICHJILLIAN KEDICH
Social Worker at Gilchrist Hospice and Palliative CareSocial Worker at Gilchrist Hospice and Palliative Care
Lyrna RichemondLyrna Richemond
RN Case Manager at Ascend Hospice & Palliative CareRN Case Manager at Ascend Hospice & Palliative Care
Iris ChamaguaIris Chamagua
Eligibility Specialist at Promedica HospiceEligibility Specialist at Promedica Hospice
Salman GillSalman Gill
Machine Operator at Westlake ChemicalMachine Operator at Westlake Chemical
Markeia RosserMarkeia Rosser
Phlebotomist/Front Office Assistant at ARC Point LabsPhlebotomist/Front Office Assistant at ARC Point Labs