Jenna P. Swann

• Facilitated decision-making processes among diverse teams, aligning over 70 staff members on strategic goals and timelines to enhance analytics and clinical documentation integrity.
• Oversaw negotiation and implementation of multi-million dollar health information systems software contracts to enhance operational efficiency.
• Implemented strategies to minimize external consulting costs, resulting in a $500,000 reduction and improved resource allocation for analytics initiatives.
• Fostered an inclusive and performance-oriented company culture to drive industry innovation.
• Developed and implemented operating procedures while enforcing adherence to policies and regulations, enhancing data integrity and security.
• Spearheaded development of quality improvement metrics to enhance operational efficiency.
• Coordinated efforts with various stakeholders to streamline data sourcing pipelines and validate data integrity.
• Provide guidance, advice and training to improve business' understanding of related laws and regulatory requirements
• Reduced external analytics consulting spend by $500,000 by streamlining internal efficiencies and freeing up resources to take on the analytics lift
• Successfully manage multiple health system budgets
• Expertise in national healthcare benchmarking
• Serve as subject matter expert to executive leadership in areas such as regulatory finance, clinical analytics, data structure, health policy, machine learning, quality program methodology, medical coding, and HSCRC/ GBR
• Fostered work culture of collaboration and inclusion leading to an extremely low turnover rate
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

Director of Regulatory Finance Informatics- Jan 2017- Sept 2017

Assistant Director of Regulatory Finance Informatics- Jan 2015- Dec 2016

Casemix Operations Manager May 2014- Dec 2014

(Titles progressed as experience was gained, responsibilities stayed the similar)

• Responsible for oversight of 35 high level team members within JHHS Financial Regulatory Informatics/ Casemix team and the Clinical Documentation Excellence Team for AMC hospitals which both directly impact data integrity and medical record accuracy which contribute to quality of care metrics and financial reporting
• Led production, management, and reporting of financial regulatory data for 6 hospitals
• Identified opportunities to improve revenue and work with Functional Unit Administrators, Directors, and others to implement revenue producing programs and data systems enhancements
• Coordinated programs to improve Casemix performance; monitors and reports on regular basis
• Led and participated in developing and tracking performance improvement methods that align with clinical, financial, quality, and local/national regulations needs
• Regular application of Maryland's healthcare regulatory system and expert knowledge in cost containment system and screening methodology applied by the HSCRC to compare hospital rates
• Work with external agencies that request or require regulatory/clinical data
• Collaborated with Clinical, Quality Improvement/Assurance, Documentation Excellence, Medical Coding, EPIC, Charge Description Master, Decision Support, Financial Analysis Unit and Regulatory Finance teams to optimize financial operations and enhance data
• Maintained key vendor contracts applicable to the Casemix department and maintained a high knowledge level of current and future offerings and provided that information to others within the system
• Directed development and maintenance of the systems data warehouse which includes: management of database security access, customizing applications to meet operational needs, ensuring data integrity, designing reports, conducting training for all levels of staff, and providing on-going development and maintenance of the database application
• Experience facilitating benchmarking projects; experience working with multiple financial and operational functional units and their leadership with demonstrated experience working with hospital financial systems including operations, analysis, statistics, forecasting and modeling
• Oversaw reporting and analytics in domains such as Vizient/ UHC CDM/RM Database, Premier Quality Advisor, Children's Hospital Association (CHA), etc
• Leadership and Excellence in Analytics and Data Science (LEADS) faculty member.

• Responsible for clinical, financial, and benchmarking data to support research initiatives, clinical committees, and administrative decision making for 6 hospitals
• Work closely with top level administration to support strategic planning and operational improvement
• Actively involved as financial and data expert in a multidisciplinary team that develops clinical pathways and best practices to enhance patient experience and optimize health system resources and performance
• Routinely used data processing knowledge to obtain, integrate, troubleshoot, and analyze data structured programming using multiple types of databases, file structures, and programming
• Responsible for regulatory reporting to state and national agencies
• Regularly work as a liaison to departments to maintain strong relationships within the health system
• Routinely applied knowledge of ICD-9-CM, HCPCS, HCHAPS, MHAC, AHRQ, APRDRG, DRG and other related classification systems

• Led initiatives to help improve and integrate data with a strong focus on project requirements, scope, timeline, resources, and testing
• Responsible for providing customers within 2 hospitals with clinical and financial data to support research initiatives, and clinical committees
• Executed SQL and other operating system commands to acquire and transform data
• Researched and analyzed data related problems, proposed corrective action, and provided documentation of results and follow up
• Provide and report benchmarking data with respect to the local market as well as financial, clinical, and utilization performance among the nation's medical institutions
• Liaison to departments to educate them on data systems available and create relationships to improve multidisciplinary initiatives across hospitals
• Active participant with United Health Consortium (UHC) and the National Association of Children's Hospitals and Related Institutions (NACHRI)

• Perform tracking and compliance data analysis of Medical Staff to meet hospital requirements and Joint Commission standards
• Responsible for distribution of compliance measures and strategic workflow to complete desired initiative
• Created and maintained a Focused Professional Practice Evaluation (FPPE) database to collect and track the status and compliance of practitioners throughout the FPPE process
• Responsible for compliance tracking and reporting of medical staff education requirements to satisfy hospital and regulatory standards
• Aid in satisfying many data requests, database systems enhancements and feeds through system mapping and system analysis

• Conducted broad range of administrative and data functions including complex data analysis, regulatory compliance, quality improvement initiatives, training of clinical staff in information systems use, and revenue enhancement
• Successfully assisted in management of numerous Federal regulatory surveys including Medicare Transplant Approval, United Network of Organ Sharing (UNOS) Compliance Audits, and Joint Commission Site Visits
• Worked closely with physicians to conduct strategic programmatic planning and operational improvement
• Supported the implementation of transplant software that monitored patient care management, as well as performance improvement, research data collection and analysis, and billing functions

• Developed relationships with wide range of employees, customers and vendors
• Checked patients in and out and collected payments
• Collaborated with industry professionals to learn internal business processes and best practices
• Learned and used technology systems and platforms to assist with tasks

• Clerical duties which included patient facing and insurance approval tasks
• Worked closely with other physicians' offices coordinating patient care
• Responsible for preparing charts, exam rooms and autoclaving instruments for procedures
• Experience training personnel for receptionist responsibilities.