Jennavee Jackson-Thomas
San Antonio,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Cashier/Beauty Advisor
H-E-B
09.2021 - Current
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Handled customer complaints and inquiries in a courteous and efficient manner
- Managed inventory
- Ordered & Organized
- Learned duties for various positions and provided backup at key times.
- Self directed
- Processed customer orders and ensured the accuracy of their purchases
- Developed strong customer relationships to support satisfaction and loyalty
- Greeted and informed customers of products, fostering positive store experiences
- Developed strong customer service skills by providing efficient and accurate service.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
Customer Service Representative
Lowe's
02.2018 - 08.2020
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Met daily customer service quotas with a focus on quality
- Assisted with training and mentoring new team members
- Provided account information to customers and explained bill service policies and customer rights
- Addressed customers courteously using suitable methods and problem-solving skills
- Remained open to feedback from supervisor and peers to build and improve skills set
- Updated and maintained database with accurate customer information and timely data entry.
Customer Service Representative
Circle K
12.2016 - 12.2017
- Developed strong customer relationships and loyalty through effective communication
- Processed orders and detailed transaction information to customers
- Addressed customers courteously using suitable methods and problem-solving skills
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Performed store opening and closing duties as required
- Managed inventory
- Applied suggestive selling techniques to increase sales
- Built loyal clientele through friendly interactions and consistent appreciation
- Utilized point of sale system to process payments and transactions.
Sales Associate
Sears
06.2016 - 01.2017
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Met merchandising standards by keeping store stocked and products faced
- Performed cleaning tasks, keeping store neat and organized
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Managed inventory
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
Ride Operator
Six Flags Fiesta Texas
04.2014 - 08.2015
- Recognized signs of emergencies to deal with crisis situations in prompt manner
- Fastened safety devices for patrons and provided directions for fastening devices
- Inspected riding devices for malfunctions before opening to public
- Started and shut down rides using control panel levers and switches
- Used microphones to give directions to patrons regarding safety while riding
- Kept informed of shut-down and emergency evacuation procedures
- Provided information about facilities, entertainment options, and rules and regulations
- Recorded details of attendance, sales, receipts, reservations, and repair activities
- Monitored activities to ensure adherence to rules and safety procedures, and arrange for removal of unruly patrons
- Directed patrons to rides, seats, or attractions.
Education
Bachelor of Arts - Psychology
University Of Texas At San Antonio
San Antonio, TX08.2023
Associate of Arts - Psychology
San Antonio College
San Antonio, TX12.2018
Diploma -
John Marshall High School
San Antonio, TX06.2016
Skills
- Customer service
- Organized
- Reliable
- Driven
- Interpersonal Skills
Timeline
Cashier/Beauty Advisor
H-E-B
09.2021 - Current
Customer Service Representative
Lowe's
02.2018 - 08.2020
Customer Service Representative
Circle K
12.2016 - 12.2017
Sales Associate
Sears
06.2016 - 01.2017
Ride Operator
Six Flags Fiesta Texas
04.2014 - 08.2015
Bachelor of Arts - Psychology
University Of Texas At San Antonio
Associate of Arts - Psychology
San Antonio College
Diploma -
John Marshall High School