Jennaveve S. Umphrey
Ronan,USA
Summary
Versatile professional with comprehensive experience across customer-facing roles, including laundry operations and front desk management. Adept at maintaining cleanliness, sorting laundry efficiently, and handling customer inquiries with professionalism. Strong communication and teamwork skills enhance service delivery and promote a positive guest experience.
Overview
7
7
years of professional experience
Work History
Laundry Attendant
KwaTaqNuk Resort
Polson, MT
06.2026 - Current
- Sorted and categorized dirty laundry by color and fabric type for efficient processing.
- Operated laundry equipment to wash, dry, and fold linens and towels.
- Maintained cleanliness and organization of laundry area to ensure safety standards.
Front desk attendant
Kwataqnuk Casino & Resort
Polson, USA
10.2024 - 10.2025
- Managed reservations, including making and canceling, to ensure customer satisfaction.
- Answered phones and addressed customer inquiries, providing prompt assistance and solutions.
- Executed various administrative tasks to support office operations.
Lifeguard
Mission Valley Aquatics
Polson, USA
01.2024 - 10.2024
- Monitored pool and locker room occupancy to ensure safety and compliance.
- Conducted regular chemical checks to ensure pool safety
- Executed basic housekeeping tasks to maintain cleanliness
Front desk attendant
Kwataqnuk Casino & Resort
Polson, USA
06.2023 - 09.2023
- Managed reservations by efficiently processing bookings and cancellations.
- Responded to phone inquiries, addressing customer questions and concerns promptly.
- Performed general clerical tasks to support office operations.
Pool Attendant
Mission Valley Aquatics
Polson, USA
11.2022 - 04.2023
- Monitored pool and locker room occupancy for safety and operational awareness.
- Performed routine checks of pool chemicals to ensure safety and compliance.
- Executed basic housekeeping tasks to ensure cleanliness and organization in facility.
Front desk attendant
Kwataqnuk Casino & Resort
Polson, USA
03.2021 - 01.2022
- Managed reservations and cancellations to optimize guest satisfaction.
- Answered phone inquiries and resolved customer concerns to enhance service quality.
- Performed various office tasks including filing and data entry.
Fuel Clerk
Safeway
Polson, USA
06.2019 - 03.2020
- Operated cash register and maintained inventory levels.
- Assisted customers with fuel dispensing at service station.
- Processed fuel transactions efficiently for customers at the fueling station.
- Maintained cleanliness and organization of the fuel station and surrounding areas.
- Assisted customers with inquiries about fuel products and services offered.
Education
GED
Pablo, MTSkills
- Laundry operations
- Attention to detail
- Time management
- Problem solving
- Customer service
- Communication
- Active listening
- Team collaboration
- Computer skills
Timeline
Laundry Attendant
KwaTaqNuk Resort
06.2026 - Current
Front desk attendant
Kwataqnuk Casino & Resort
10.2024 - 10.2025
Lifeguard
Mission Valley Aquatics
01.2024 - 10.2024
Front desk attendant
Kwataqnuk Casino & Resort
06.2023 - 09.2023
Pool Attendant
Mission Valley Aquatics
11.2022 - 04.2023
Front desk attendant
Kwataqnuk Casino & Resort
03.2021 - 01.2022
Fuel Clerk
Safeway
06.2019 - 03.2020
GED