Jennavieve Stephens
2971 Belle Air Blvd Theodore
Summary
Dynamic professional with extensive experience in management and administrative procedures at Beef 'O' Brady's, excelling in customer service and conflict resolution. Proven ability to coach employees and optimize inventory processes. Proficient in Microsoft Excel and POS systems, fostering a positive work environment and achieving high customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Beef 'O' Brady's
08.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Intern
Chevron
05.2024 - 08.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
Team Leader
Amazon
01.2022 - 08.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Bartender
TGI Fridays
02.2020 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Shift Leader
Jim N Nicks Bar-B-Q
02.2019 - 06.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science - General Studies
Bishop State Community College
Mobile, AL06-2026
High School Diploma -
Olympic High School
Charlotte, NC06-2020
Skills
- Microsoft Excel
- Computer-aided design
- Troubleshooting
- Employee coaching
- Health and safety
- Customer service expertise
- Basic accounting
- POS system operation
- Scheduling staff
Certification
- CM - Certified Manager Certification
- Food Safety Training - (2020- Present)
Timeline
Intern
Chevron
05.2024 - 08.2024
Bartender Shift Manager
Beef 'O' Brady's
08.2022 - Current
Team Leader
Amazon
01.2022 - 08.2022
Bartender
TGI Fridays
02.2020 - 11.2021
Shift Leader
Jim N Nicks Bar-B-Q
02.2019 - 06.2020
Bachelor of Science - General Studies
Bishop State Community College
High School Diploma -
Olympic High School
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