Jennaye Horrocks
Arvada,CO
Summary
Dynamic and customer-focused, excelled at Chick Fil A by enhancing guest experiences and ensuring top-notch food safety. Mastered menu items, boosting product promotion, and leveraged exceptional cash handling and customer engagement skills to exceed quality expectations. Proven ability in maintaining cleanliness, showcasing a blend of hard and soft skills critical in fast-paced food service environments. I'm a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress position. Ready to help team achieve company goals. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Customer-focused food service worker devoted to meeting team and customer needs. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
year of professional experience
Work History
Crew Team Member
Chick Fil A
03.2024 - Current
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Greeted customers at drive-thru and took food orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated register to process payments and collect cash payment for order totals.
- Recorded orders by answering customer questions and entering requests in system.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
No Degree -
Pomona High School
Arvada, COSkills
- Cleaning and sanitation
- Food handling safety
- Product Promotion
- Ordering Procedures
- Customer Engagement
- Cash Handling
- Food Running
- Food handling
- Menu Memorization
- Telephone Etiquette
- Beverage Preparation
Timeline
Crew Team Member
Chick Fil A
03.2024 - Current
No Degree -
Pomona High School