Jennaye Richardson
Ogden,UT
Overview
1
1
year of professional experience
Work History
Shift Leader
Carl's Jr
Ogden, UT
08.2023 - 06.2024
- Scheduled team members for shifts based on business needs and customer demand.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance and provided feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Assisted general manager with operations game plan and company initiatives implementation.
- Utilized POS systems efficiently for order processing and inventory management.
Waitstaff
IHOP
Riverdale, UT
06.2023 - 08.2023
- Assisted customers with menu selections according to their dietary needs or preferences.
- Established procedures for handling cash transactions accurately and securely.
- Supervised daily operations of the restaurant floor including seating arrangements, greeting guests, and providing assistance throughout meal service.
- Assisted with resolving customer complaints in a professional manner.
- Performed cashier duties when necessary including handling payments from customers using POS system.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
Education
High School Diploma -
Fort Collins High School
Fort Collins, CO05-2000
Skills
- Production Scheduling
- Customer Service Management
- Equipment Troubleshooting
- Production Reporting
- Operations Support
- Rules Enforcement
Timeline
Shift Leader
Carl's Jr
08.2023 - 06.2024
Waitstaff
IHOP
06.2023 - 08.2023
High School Diploma -
Fort Collins High School