Jenne Jernigan
Macon,GA
Summary
Resourceful Salvage Specialist with expertise in identifying and acquiring salvageable materials. Skilled in managing inventory and executing profitable resales while ensuring compliance with safety protocols. Proven negotiation capabilities and strong knowledge of appraisal techniques drive cost savings and enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Salvage Specialist
GEICO
Macon, Georgia
08.2019 - 08.2026
- Evaluated total loss vehicles and confirmed salvage eligibility for GEICO claims.
- Reviewed vehicle titles, ownership documents, and salvage paperwork for accuracy.
- Processed salvage assignments using GEICO claims systems and case files.
- Applied salvage guidelines to route vehicles through GEICO disposition workflows.
- Coordinated salvage vendors, tow providers, and auction partners for vehicle disposition.
- Resolved title issues and supported documentation for GEICO salvage transfers.
- Trained new personnel on proper handling techniques for salvageable goods.
Customer Service Manager
Michaels Arts and Crafts
Warner Robins, Georgia
01.2017 - 08.2019
- Managed Michaels Arts and Crafts customer service team on the store floor.
- Resolved customer complaints and product concerns with courteous service.
- Trained associates on checkout, returns, and store policy.
- Monitored front-end operations and supported cash register coverage.
- Assessed store standards to identify areas for improvement and maintain quality service. and addressed service gaps during daily shifts.
- Communicated with store leadership on customer needs and staffing support.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Custom Art Framer
Michaels Arts and Crafts
Warner Robins, GA
09.2016 - 01.2017
- Mounted artwork with archival materials, ensuring secure and lasting presentation.
- Cut mats and glass using framing tools, adhering to safety procedures for optimal workspace safety.
- Inspected finished frames for alignment and cleanliness, maintaining high quality standards.
Education
Houston County Career Academy
Warner Robins, GeorgiaSkills
- Salvage evaluation
- Total loss assessment
- Claims systems
- Claims documentation
- Title processing
- Title document review
- Salvage work
- Cross-functional coordination
- Employee training
- Problem solving
- Attention to detail
- Clear communication
References
- References available upon request.
Timeline
Salvage Specialist
GEICO
08.2019 - 08.2026
Customer Service Manager
Michaels Arts and Crafts
01.2017 - 08.2019
Custom Art Framer
Michaels Arts and Crafts
09.2016 - 01.2017
Houston County Career Academy