Summary
Overview
Work History
Education
Skills
Timeline
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Jenne Pavia

Staten Island

Summary

Adept at customer support and problem-solving, I consistently exceeded productivity goals at Amazon Fulfillment Center, showcasing my ability to thrive under pressure. Fluent in Spanish, I enhanced customer satisfaction across various roles, leveraging my product knowledge and call handling skills to resolve complex issues efficiently.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Call Center Representative

NY E-Z Pass
06.2023 - 04.2024
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Front End Cashier

Stop & Shop Supermarket Co
10.2021 - 04.2023
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Warehouse Associate

Amazon Fulfillment Center
08.2020 - 09.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.

Warehouse Associate

Amazon Fulfillment Center
11.2018 - 02.2020
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Cashier

Los Compadres Deli & Grocery
09.2015 - 05.2018
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Enhanced shopping experience, provided product information and location assistance.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Cashier

Juquilita Laundry & Deli Corp.
08.2015 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Susan E. Wagner Highschool
Staten Island, NY
06.2018

Skills

  • Problem-solving skills
  • Customer support
  • Customer service
  • Product knowledge
  • FLUENT IN SPANISH
  • System documentation
  • Call handling
  • Calm and professional under pressure
  • Payment processing

Timeline

Call Center Representative

NY E-Z Pass
06.2023 - 04.2024

Front End Cashier

Stop & Shop Supermarket Co
10.2021 - 04.2023

Warehouse Associate

Amazon Fulfillment Center
08.2020 - 09.2021

Warehouse Associate

Amazon Fulfillment Center
11.2018 - 02.2020

Cashier

Los Compadres Deli & Grocery
09.2015 - 05.2018

Cashier

Juquilita Laundry & Deli Corp.
08.2015 - 05.2018

High School Diploma -

Susan E. Wagner Highschool

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Jenne Pavia