Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennee Toogood

Nanuet,NY

Summary

Dedicated and results-oriented Building Director with extensive experience in managing and optimizing building operations in supportive housing. Proven expertise in enhancing property value, ensuring tenant satisfaction, and improving operational efficiency. Adept at overseeing maintenance, security, tenant relations, and staff management. Recognized for strong leadership, strategic problem-solving, and a commitment to exceptional customer service. Skilled in fostering collaborative environments that promote efficiency, compliance, and a high quality of living for tenants.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Building Director

Breaking Ground
01.2019 - Current
  • Oversee day-to-day building operations.
  • Make important decisions regarding building, programming, tenant, and staff issues.
  • Support the agency's special projects, financial goals, and benchmarks for effectiveness.
  • Maintain a strong and positive partnership between management and social services staff.
  • Supervise, recruit, train and evaluate direct reports.
  • Work with Housing and Programs on agency-wide issues including the implementation of databases & and report review.
  • Work with outside agencies including HASA and HPD regarding audits, legal concerns, tenant assistance, etc.
  • Ensure site compliance with established departmental standard operating procedures and best practices.
  • Maintain building budget and contracts with outside vendors.
  • Build strong, positive relationships with decision-makers in the local community.
  • Manage and clear all building violations.
  • respond to tenant concerns, assisting with security and maintenance issues, and working closely with onsite social service providers.
  • Supervise the Rent Administrator/Office Manager to ensure maximum rent collection, compliance with all leasing and subsidy regulations, and timely processing and tracking of expenses and petty cash.
  • Ensure the maintenance of a safe, clean, structurally sound and healthy building through effective management of day-to-day maintenance duties.
  • Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.

Assistant Building Director

Breaking Ground
01.2015 - 01.2019
  • Address building issues and tenant concerns.
  • Oversee staff supervision and recruitment.
  • Coordinate with program partners and BG programs (such as intake).
  • Work with outside counsel on tenant related legal issues; represent BG in court as necessary.
  • Ensure compliance with funders, program and audit requirements.
  • Report on outcomes, goals and data tracking.
  • Helped develop and institute policies and procedures around working with families and minors.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Rent Administrator/ Office Manager

Breaking Ground
01.2011 - 01.2015
  • Responsible for all aspects of rent collection including processing payments, following up with tenants and outside agencies regarding rental arrears, and communicating with attorneys around rent-related legal cases.
  • Assumed the lead role in building and subsidy recertification to maintain compliance with LIHTC, HOME, and Section 8 requirements.
  • Managed a variety of administrative tasks such as the setup and maintenance of tenant charts, submitting invoices, tracking expenses, ordering supplies, data entry, and coordinating staff events.

Case Manager

Center for Urban Community Services
01.2010 - 01.2011
  • Provide direct services to recipients in the following areas: Counseling, substance abuse, promoting medical and/or psychiatric stability, and medication monitoring.
  • Provide concrete services to recipients in Entitlements, employment, housing, independent living skills, money management, and advocacy.
  • Provided clinical services to groups, developed person-centered treatment plans, trained in motivational interviewing, provided crisis intervention, and maintained detailed progress notes.

Senior Case Manager

Pibly Residential Programs
01.1997 - 01.2010
  • Establish clients’ client-supported environment, assist in housing negotiation including terms of lease, and resolve issues between landlord and clients.
  • Write follow-up assessments, develop rehabilitation plans, and advise clients regarding their entitlements and serve as liaison and advocate.
  • Provide ongoing assistance and monitoring of clients' skills such as budgeting, hygiene, housekeeping, medication, constructive use of leisure time, and promotion of clients' independence.
  • Responsible for monitoring, assisting, and supervising the program case managers in all areas of their job’s functions and utilization review of charts.
  • Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.

Education

Bronx Community College
Bronx NY

Certificates - Understanding Mental illness, First Aid

Empire State College

Skills

  • Team leadership
  • Decision-making
  • Written communication
  • Verbal communication
  • Active listening
  • Analytical skills
  • Troubleshooting
  • Timely decision-making
  • Building systems knowledge
  • Property maintenance
  • Budget management
  • Expense monitoring
  • Contract negotiation
  • Vendor relationship management
  • Building codes knowledge
  • Compliance assurance
  • Organizational skills
  • Relationship building
  • Conflict resolution

Certification

  • Low Income Housing Tax Credit certification
  • Licensed NY Notary

Timeline

Building Director

Breaking Ground
01.2019 - Current

Assistant Building Director

Breaking Ground
01.2015 - 01.2019

Rent Administrator/ Office Manager

Breaking Ground
01.2011 - 01.2015

Case Manager

Center for Urban Community Services
01.2010 - 01.2011

Senior Case Manager

Pibly Residential Programs
01.1997 - 01.2010

Bronx Community College

Certificates - Understanding Mental illness, First Aid

Empire State College

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Jennee Toogood