Jennefer Jimenez
San Bernardino,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably with Uber Eats. Expert in safe driving and problem-solving, ensuring timely deliveries and efficient route management. Demonstrated ability in fostering teamwork and collaboration, significantly reducing wait times and improving service delivery. Achieved a notable increase in positive customer feedback through exceptional service and attention to detail.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Uber Eats
11.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Delivery Driver
DoorDash
11.2021 - Current
Warehouse Packer
Amazon
11.2018 - 11.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
Restaurant Lead
Petro TA Truck Stop
11.2014 - 09.2019
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced staff morale through regular feedback sessions, recognition programs, and team-building activities.
- Monitored equipment maintenance schedules to ensure timely repairs or replacements for uninterrupted service delivery in the establishment.
- Promoted a positive work atmosphere by proactively resolving conflicts within the team through mediation and clear communication.
- Collaborated with marketing efforts to attract new customers via targeted promotions or special events at the restaurant.
- Trained new employees on restaurant policies, procedures, and standards of service excellence to maintain consistency across the team.
- Coordinated catering services for private events held at the restaurant ensuring seamless execution from planning stages to event day.
- Implemented inventory control measures, minimizing waste and reducing food costs significantly.
- Led pre-shift meetings discussing daily goals, special requests or reservations ensuring smooth operations throughout service hours.
- Conducted regular audits of hygiene practices to ensure compliance with industry regulations and uphold a clean dining environment.
- Managed daily cash reconciliations, identifying discrepancies swiftly to maintain accurate financial records.
- Upheld high standards of cleanliness for both front-of-house areas as well as back-of-house kitchens maintaining an orderly workspace conducive to productivity.
- Assisted in menu development, contributing innovative dish ideas that quickly became popular among customers.
- Raised overall food quality, ensuring adherence to standard recipes and presentation guidelines.
- Developed strong relationships with vendors, negotiating favorable terms for supplies and deliveries.
- Optimized seating arrangements during peak hours for better customer flow management without compromising on comfort or experience quality.
- Evaluated employee performance regularly, providing constructive feedback and identifying opportunities for growth or additional training.
- Reduced wait times for patrons by optimizing table turnover processes and workflow management.
- Increased team efficiency by implementing new scheduling and task delegation strategies.
- Streamlined restaurant operations with effective communication between front-of-house and kitchen staff.
- Prepared salads and desserts in tableside service.
Nutrition Consultant
Shape Me Up (I Was the Owner)
03.2008 - 11.2018
- Assisted clients in managing food allergies or intolerances by identifying alternative sources of essential nutrients within their diets.
- Promoted optimal nutrition during pregnancy by creating specialized prenatal meal plans for expectant mothers.
- Developed tailored nutrition plans for weight loss, resulting in healthier lifestyles and increased client satisfaction.
- Improved clients'' overall health by providing personalized nutritional guidance and meal planning.
- Expanded professional network through participation in conferences, seminars, and other networking events, fostering collaboration with fellow nutrition professionals.
- Monitored client progress through regular consultations, adjusting meal plans as necessary to optimize results.
- Optimized client success by staying current on emerging research and industry trends, incorporating new findings into practice as appropriate.
- Enhanced client understanding of food labels and ingredients, empowering them to make informed dietary decisions.
- Conducted comprehensive assessments of clients'' nutritional needs and preferences, formulating effective strategies to address individual goals.
- Designed engaging educational materials on various aspects of nutrition, enhancing client understanding and retention of key concepts.
- Provided expert input on workplace wellness initiatives aimed at improving employee health outcomes through proper nutrition education programs.
- Collaborated with healthcare professionals to develop customized nutrition interventions for clients with specific medical conditions.
- Analyzed complex nutritional data to effectively communicate relevant information to clients in a digestible format.
- Increased client adherence to dietary recommendations through motivational interviewing techniques and ongoing support.
- Supported athletes in achieving peak performance through targeted sports nutrition coaching and meal planning strategies.
Education
High School -
Centennial High School
Corona, CA06.1993
Skills
Positive Attitude
Customer Service
Valid Driver's License
Teamwork and Collaboration
Attention to Detail
Time Management
Dependable and reliable
Punctual and Reliable
Problem-Solving
Safe Driving
Languages
Spanish
Professional Working
Timeline
Delivery Driver
Uber Eats
11.2021 - Current
Delivery Driver
DoorDash
11.2021 - Current
Warehouse Packer
Amazon
11.2018 - 11.2021
Restaurant Lead
Petro TA Truck Stop
11.2014 - 09.2019
Nutrition Consultant
Shape Me Up (I Was the Owner)
03.2008 - 11.2018
High School -
Centennial High School