Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
INTERNSHIPS
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Jennefer Kennedy

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Security Assistant

COLORADO NATIONAL SPEEDWAY
05.2025 - Current


  • Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment..
  • Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
  • Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
  • Streamlined visitor check-in process, reducing wait times and improving overall satisfaction.
  • Responded to alarms and emergencies, taking immediate action to mitigate risks.


OWNER/MANAGER

MADPATT, LLC
01.2015 - 09.2023


  • Spearhead digital transformation initiatives while managing daily operations, implementing new technologies to streamline business processes
  • Oversee daily operations for 10-15 carriers across 6 cities, managing multiple publication deliveries while maintaining accurate payroll systems and delivery lists.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.

FRONT END SUPERVISOR

Wal-Mart
01.2004 - 01.2006


  • Led front-end operations team of 25 staff, optimized checkout processes, and implemented customer service protocols that enhanced shopping experience
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.

MANAGER

American General Financial Services
01.2000 - 01.2004


  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team..
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.


Education

CERTIFICATE IN MEDICAL ASSISTING - General Studies

Front Range Community College
Longmont, CO
01-2012

Skills

  • Customer Service
  • Operational Efficiency
  • Problem Solving
  • Data Analysis
  • Team Leadership
  • Emergency preparedness
  • Security screenings
  • Event security
  • Physical security
  • Report generation
  • Baggage screening
  • Threat assessment
  • Perimeter checks
  • Incident response
  • Visitor management
  • Patrol procedures
  • Honest and dependable

Accomplishments

  • Supervised team of 25 staff members.
  • District Trainer/Lab Supervisor 9Health Fair


Timeline

Security Assistant

COLORADO NATIONAL SPEEDWAY
05.2025 - Current

OWNER/MANAGER

MADPATT, LLC
01.2015 - 09.2023

FRONT END SUPERVISOR

Wal-Mart
01.2004 - 01.2006

MANAGER

American General Financial Services
01.2000 - 01.2004

CERTIFICATE IN MEDICAL ASSISTING - General Studies

Front Range Community College

INTERNSHIPS

  • LAB SUPERVISOR
  • 9 Health Fair
  • Supervised 20-30 phlebotomists drawing blood for 150-300 patients. Maintained all phlebotomy supplies.
  • Supervised all centrifuge operations.
  • Packaged all blood samples and associated paperwork
  • 2011 - 2023
  • Longmont, CO

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Jennefer Kennedy