Jenneh Kamara

Shelter Supervisor

Fargo Union Mission (New Life Center)

05.2023 - 02.2025

Improved client outcomes by regularly evaluating program effectiveness and implementing necessary changes.
Developed and maintained partnerships with local organizations to provide comprehensive support services to clients.
Conducted regular evaluations of facility conditions, addressing any maintenance needs promptly.
Boosted staff morale by fostering an inclusive working environment that promoted collaboration between employees from diverse backgrounds.
Provided crisis intervention support to clients experiencing emotional or psychological distress, connecting them with appropriate resources as needed.
Participated in community events to promote services and engage with public.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.