Jennel Allen

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Tracked and monitored vehicle performance and maintenance.
• Implemented customer service policies and procedures.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Scheduled and organized delivery routes.
• Answered phone calls and responded to customer emails.
• Managed customer accounts and invoicing.

• Under the Federal Fair Debt Collection Practice Act
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Worked with customer to create debt repayment plan based on current financial condition.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Prepared and submitted legal documents to initiate court proceedings.
• Processed debtor payments and updated accounts to reflect new balance.

• Directed and supervised the team of 5-10 engaged in maintain strong, long term customers relationships for great development.
• Identify all growth opportunities with sales team to ensure growth attainment
• Follow up with clients to close deals; with correct documentation in compliancy with payment
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Performed research to collect and record industry data.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Maintained electronic filing systems and categorized documents.

Bergen Community College provides accessible and transformative programs and services to its diverse community. As a comprehensive community college, we are committed to student success, innovation, and inclusivity. A first-choice option for its community. A national model for innovation and partnerships. An institution recognized for its ability to meet the needs of an ever-changing student population in a landscape of evolving employers’ workforce needs.

The Mission of the Dumont School District is to be the center of learning and inspiration for the community and our children. We are committed to developing and sustaining a partnership with all stakeholders that provides a quality education in both formal and informal settings for all students. Our purpose is to ensure that individuals become life-long learners and have the opportunity to maximize their potential to become productive and responsible members of society.

The mission of Bergen County Technical High School/Paramus is to create an educational model that prepares students to work, live, and lead in a global community. Our work towards this mission is evidenced by: Our students learning how to problem solve in an ever-changing and evolving world.