Jennel Briggs
Columbus
Summary
Results-driven hospitality professional with extensive experience in residential, hotel, and office environments. Proven ability to enhance guest experiences and foster strong customer relationships. Expertise in conflict resolution and team leadership, utilizing consumer feedback to refine service processes. Highly adaptable and motivated, with a strong work ethic and capacity to learn new skills rapidly.
Overview
4
4
years of professional experience
Work History
Front Desk
The Drayton Hotel
Savannah
04.2022 - 09.2022
- Provided exceptional customer service, efficiently addressing guest inquiries and complaints with a friendly and approachable demeanor.
- Built positive relationships with guests, ensuring their comfort and satisfaction during their stay.
- Handled complex situations calmly and professionally, consistently exceeding guest expectations.
- Demonstrated exceptional organizational skills, ensuring smooth and efficient front desk operations.
- Managed multiple tasks and prioritized guest requests in a fast-paced environment, maintaining a well-organized front desk.
- Displayed attention to detail, accurately maintaining records, processing transactions, and managing reservations for both rooms and in-house restaurant.
- Proficient in using hotel management software, effectively managing guest information, and ensuring its accuracy and accessibility.
- Performed all checked-in and check-out tasks to an average of 150 guests per week.
- Managed an average of 20 restaurant reservations per shift.
- Managed phone and online reservations for both rooms and restaurant.
- Liaised with the housekeeping team and restaurant staff to accommodate guests' needs.
- Upsold additional facilities and services.
- Developed referral relationships with nearby businesses to provide guests with activity and dining recommendations.
- Maintained updated records of bookings and payments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Prepared and informed waiters/waitresses table area assignments.
- Prioritized and problem-solved workflow issues and maintained rapport with guests and managers.
- Assisted in the revitalization of a boutique hotel in a tourism economy dominant city post COVID-19 pandemic.
Workplace Ambassador
Jones Lang & LaSalle
Makati City
01.2022 - 03.2022
- Promoted company values and missions to employees, ensuring alignment and organizational goals.
- Encouraged collaboration, inclusivity, and diversity in all team activities.
- Addressed employees' concerns and needs, advocating for their well-being and professional growth.
- Served as a liaison between employees and management, ensuring both sides are heard and understood.
- Helped identify sources of stress and frustration in the workplace to reduce tension and promote a more harmonious environment.
- Mediated conflicts by understanding the emotions and perspectives of all parties involved.
- Provided feedback in a compassionate and constructive manner.
- Lead workshops and training sessions focused on enhancing emotional intelligence among staff.
- Promoted the importance of maintaining a healthy balance between work responsibilities and personal life.
- Provided guidance and support in resolving interpersonal issues in a way that maintains team cohesion.
- Promoted initiatives, activities, and recognition programs that boost morale and foster a sense of community.
- Increased employee engagement and satisfaction through surveys or informal check-ins.
- Guided new employees by providing onboarding packets and tours within the building.
- Lead workshops and team buildings to improve overall team dynamics and help individuals better manage their own emotions and interactions.
- Improved employee engagement and satisfaction, enhanced onboarding experience and reduced workplace tension.
Residential Concierge
Arthaland Corporation
Taguig City
05.2018 - 06.2020
- Consistently resolved a variety of complex and challenging situations.
- Approached each situation with a calm and professional demeanor, using strong communication skills to listen to residents' needs and effectively resolve their issues.
- Demonstrated critical thinking and quick problem solving ability, coming up with innovative solutions to unexpected problems.
- Handled difficult situations with poise, always striving to find win-win solutions for residents and the condominium.
- Committed to finding solutions and providing elite level customer service, positively impacting residents' experiences.
- Developed strong administrative skills as a concierge through daily responsibilities.
- Demonstrated proficiency in using Microsoft Office Suite tools such as Excel, PowerPoint, and Word.
- Accurately and efficiently managed sensitive information and resident details.
- Displayed attention to detail and multitasking ability, effectively managing multiple projects.
- Committed to providing efficient and effective customer service to guests, utilizing strong administrative skills to positively impact the success of the concierge team.
- Liaised with caterers, performers, security, and contractors to organize monthly, and holiday community social events for residents.
- Managed resident's request for housekeeping and maintenance.
- Created daily and weekly reports using Microsoft Office to prioritize and track projects.
- Assessed housekeeping, maintenance, and security personnel performance to maintain high level service for our residents.
- Coordinated transportation and security to and from residence for high-profile residents.
- Responsible for distribution of certified mail and parcels for over 200 residents.
- Managed scheduling of conference rooms and lounges.
- Responsible for the implementation of a new app-based system for residents to submit and track maintenance requests leading to an overall improvement in efficiency and resident satisfaction.
Education
Bachelor of Science Degree - Travel Management
University of Santo Tomas
Manila, PhilippinesEffective Communication in the Workplace
Enderun
PhilippinesLeadership Development Program
Enderun
PhilippinesSkills
- Customer Service
- Front Office/Desk Operations
- Time Management
- Interpersonal Skills
- Attention to Detail
- Communication
- Multitasking
- Organizational Skills
- Administrative Skills
- Complaint Resolution
- Personnel Management
- Problem-Solving
- Record keeping
- Employee engagement
- Data management
- MS office proficiency
- Supplier relationship management
Availability
Immediate
Desired Location
On-site/Remote
Languages
English
Full Professional
Tagalog
Full Professional
Work Schedule
Part Time
Affiliations
- Anime
- Boxing/Gym
- Travel
- Reading
References
References available upon request.
Timeline
Front Desk
The Drayton Hotel
04.2022 - 09.2022
Workplace Ambassador
Jones Lang & LaSalle
01.2022 - 03.2022
Residential Concierge
Arthaland Corporation
05.2018 - 06.2020
Bachelor of Science Degree - Travel Management
University of Santo Tomas
Effective Communication in the Workplace
Enderun
Leadership Development Program
Enderun
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