JENNEL PLUMMER
Vacaville,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Medical Appointment Clerk
HPMG
11.2023 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
Assistant Salon Manager
Bottoms Up Tanning & Spa
02.2023 - 10.2023
- Lead the staff by setting an example of excellent service and business conduct
- Full ownership of front desk organization and cleanliness
- Effectively address and promptly resolve client concerns as they arise
- Efficiently manage time to complete assigned tasks
- Proactively seek and implement opportunities for improvement in practices, policies, and procedures
- Monitor and implement safe practices to be always followed by all employees.
Patient Care Coordinator
Napa Solano Plastic Surgery
05.2021 - 02.2023
- Provide front office duties, including high volume telephone calls with professional demeanor and assist callers with requests and inquiries
- Greet guests in a professional and welcoming manner
- Responsible for making appointments, cancellations, rescheduling, and updating physician's schedules
- Schedule new patient appointments for our three different locations
- Provide quotes at surgery consultation appointments
- Schedule surgeries for multiple providers
- Respond to daily surgical inquiries via email/telephone
Front Office/Authorization Specialist
Valley Medical Oncology Consultants
05.2016 - 04.2021
- Prepare charts and requests for medical information
- Monitor and maintain appointment schedules for staff physicians
- Process referrals and authorization for office visits and Radiology procedures
- Generate lab requisitions, Radiology orders, and referrals
- Rotate coverage for Check-in, Check-Out, Medical Records, and Call Center Departments
- Process patient co-payments and receipts
- Schedule Chemotherapy treatments and all upcoming appointments
- Schedule new patient appointments, reminder and confirmation calls, reschedule when requested
Medical Administrative Assistant
Pacific Urology
04.2015 - 05.2016
- Provide front office receptionist duties including answering incoming telephone calls and greet guests in a professional and welcoming manner
- Responsible for making appointments, cancellations, rescheduling, and updating physician's schedules
- Perform clerical duties required to complete patient check-in and check-out, including providing patients with upcoming lab orders, imaging, and radiology appointments
- Responsible for verifying patient's insurance and obtain authorization for visits and procedures
- Assist the Call Center making patient appointments, assist patients with medication refills, and accurately take messages from patients for their doctors
- Collect patient payments and process daily
Medical Administrative Assistant (Externship)
Valley Medical Oncology Consultants
01.2015 - 02.2015
- Provided front desk receptionist responsibilities
- Answered phone calls and assisted callers
- Collected medical records for physicians
- Scanned and faxed patient registration documents
- Collected co-pays and past due balances
- Made appointment reminders and cancellations.
Education
Contra Costa College
Antioch, CA02.2015
Diploma -
Alhambra High School
Martinez, CA06.2010
Skills
- Proficient with HIPPA/OSHA guidelines
- BLS Certified
- Experience using Epic, Meridian, Centricity Software
- Knowledge of HMO/PPO, Medicare and Medi-cal requirements
- Basic medical and insurance terminology
- Strong knowledge of MS Office, including Outlook, Word, Excel, Power Point
- Proficient with receptionist/front desk responsibilities
- Self starter, organized, prompt, reliable, ability to multi-task in a fast pace environment
- Demonstrated punctuality, reliability and professionalism
- Organization and Time Management
- Critical Thinking
- Customer Service
Timeline
Medical Appointment Clerk
HPMG
11.2023 - Current
Assistant Salon Manager
Bottoms Up Tanning & Spa
02.2023 - 10.2023
Patient Care Coordinator
Napa Solano Plastic Surgery
05.2021 - 02.2023
Front Office/Authorization Specialist
Valley Medical Oncology Consultants
05.2016 - 04.2021
Medical Administrative Assistant
Pacific Urology
04.2015 - 05.2016
Medical Administrative Assistant (Externship)
Valley Medical Oncology Consultants
01.2015 - 02.2015
Contra Costa College
Diploma -
Alhambra High School
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