Jennell Ainara Garland

• Promoted from cashier to assistant manager within 9 months based on performance and leadership abilities.
• Handled cash transactions with precision, consistently maintaining balanced registers and reducing discrepancies during end-of-shift reconciliations.
• Maintained an organized and clean store environment, contributing to a positive and efficient shopping experience.
• Trained and mentored new employees to ensure smooth operations and adherence to store policies.
• Maintained compliance with alcohol sale regulations, ensuring all ID verification protocols were followed.

• Assisted customers in placing orders, explained menu items, and recommended allergen-safe alternatives, ensuring customer satisfaction and safety.
• Double-checked meal contents to ensure accuracy, swiftly addressing any discrepancies to avoid delays and enhance service efficiency.
• Sanitized kitchen areas, including floors, workstations, tools, and equipment, ensuring compliance with health and safety standards.
• Resolved guest and employee complaints, delivering exceptional customer service and maintaining a productive workforce environment.
• Trained new employees on restaurant protocols, fostering a positive team culture and promoting adherence to best practices.

• Established and enforced performance standards for staff, promoting excellence in both customer service and operational efficiency.
• Managed inventory and procurement, placing and receiving food and beverage orders, and verifying deliveries for accuracy, quality, and quantity.
• Developed and introduced specialty recipes and seasonal side menus, contributing to menu diversity and customer satisfaction.
• Trained and evaluated staff, fostering a high-performing and motivated team environment through mentorship and support.

• Delivered excellent customer service by greeting customers, assisting with inquiries, and addressing complaints to ensure a positive shopping experience.
• Assigned employees to specific duties, ensuring efficient operations across sales, stocking, and customer service.
• Trained new employees on store procedures, cash handling, and customer service standards to ensure smooth operations.
• Enforced safety, health, and security protocols to maintain a safe environment for both customers and staff.

• Promoted customer loyalty and drove consistent sales by delivering friendly, knowledgeable service and personalized assistance.
• Trained new team members on register operations, stock management, and customer service, resulting in improved team performance and customer satisfaction.
• Reconciled cash drawers at the start and end of shifts, accurately accounting for errors and resolving discrepancies to maintain balanced registers.

Handled POS transactions, including checks, cash, credit card purchases, and refunds, ensuring efficient and accurate processing.

• Assisted customers with orders and inquiries, ensuring a positive dining experience and addressing any immediate concerns.
• Supervised the team during shifts, ensuring efficient service and adherence to company standards.
• Maintained a clean and organized dining area, complying with health and safety regulations, including proper food handling and sanitation practices.
• Monitored inventory levels, ensuring stock availability and proper presentation of merchandise.