Jennell Ainara Garland
San Diego,US
Summary
Actively pursuing an employment opportunity conducive to personal and professional growth while enabling substantial contributions to a forward-thinking organization. With a dedicated work ethic and eight years of experience in customer service, I possess demonstrated proficiency in complaint resolution, telephone etiquette, and efficient task management. Eager to leverage my skills and expertise to effectively fulfill a key role within your reputable company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Keg N Bottle Liquor
San Diego, CA
06.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Addressed customer concerns collaboratively with the manager, leading to a substantial increase in customer satisfaction ratings.
- Cultivated and maintained strong relationships with vendors to ensure timely product delivery.
- Enhanced profitability by negotiating improved deals with vendors and implementing loss prevention strategies to minimize shrinkage.
Server
Tofu House
04.2022 - 07.2022
- Aided customers in order placement, elucidated menu items, and recommended suitable alternatives for guests with food allergies.
- Conducted a thorough verification of meal contents against orders to prevent delays, promptly addressing and correcting issues as they arose.
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
General Manager Assistant
Lupe's Mexican Eatery
12.2020 - 03.2022
- Monitored compliance with health and fire regulations
- Monitored food prep methods, portion sizes, and presentation to ensure meals were prepared and displayed correctly.
- Received and arranged food and beverage deliveries, meticulously inspecting contents to ensure adherence to quality and quantity standards.
- Managed staff, prepared work schedules and delegated specific duties to all personnel.
- Administered new hire documentation, inputted employee information into the payroll system, reviewed timesheets, and addressed payroll discrepancies.
Assistant Manager
Big 5 Sporting Goods
06.2019 - 03.2020
- Delegated specific duties to employees.
- Enforced safety, health, and security rules
- Conducted thorough assessments of merchandise to confirm accurate pricing and display, as well as to ensure alignment with advertised functionality.
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Shift Lead
Big 5 Sporting Goods
11.2017 - 06.2019
- Leveraged expertise to support new team members in acquiring proficiency with register operations, merchandise stocking, and customer service, contributing to enhanced team performance and heightened customer satisfaction.
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
- Helped store management meet standards of service and quality in daily operations.
Cashier Shift Lead
Lupe's Taco Shop
04.2016 - 10.2017
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Kearny High, School of International Business
San Diego, CA01.2017
Skills
- Leadership skills
- Policy enforcement
- Recruitment and hiring
- Food spoilage prevention
- Product and Service Knowledge
Certification
- ServSafe Food Protection Manager Certification
- Leadership, Team Building and Coaching skills for Managers Certificate
Languages
Basque
Limited Working
Catalan
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Keg N Bottle Liquor
06.2022 - Current
Server
Tofu House
04.2022 - 07.2022
General Manager Assistant
Lupe's Mexican Eatery
12.2020 - 03.2022
Assistant Manager
Big 5 Sporting Goods
06.2019 - 03.2020
Shift Lead
Big 5 Sporting Goods
11.2017 - 06.2019
Cashier Shift Lead
Lupe's Taco Shop
04.2016 - 10.2017
High School Diploma -
Kearny High, School of International Business
- ServSafe Food Protection Manager Certification
- Leadership, Team Building and Coaching skills for Managers Certificate
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