Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennell Johnson

Brandon,FL

Summary

Dynamic retail professional with a proven track record at Wawa, excelling in customer service and team leadership. Skilled in inventory control and problem-solving, I have successfully implemented process improvements that enhanced customer satisfaction and streamlined operations. Committed to fostering a positive work environment while driving sales performance through effective training and mentoring.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Handy
08.2022 - Current
  • Assisted in daily operations, ensuring efficient store management and customer service excellence.
  • Formulated workforce schedules to control labor expenses and guarantee adequate staffing during high-demand hours.
  • Trained new employees on product knowledge, sales techniques, and operational protocols.
  • Oversaw inventory levels, performing frequent audits to reduce shrinkage.
  • Implemented promotional strategies to increase foot traffic and boost sales performance during campaigns.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
  • Partnered with store manager to enhance visual merchandising techniques.
  • Monitored cash handling procedures to ensure compliance with company policies.
  • Directed start and end-of-day procedures, proposing enhancements to streamline activities.
  • Optimized store layout for better customer experience.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Customer Service Supervisor

Wawa
03.2021 - Current
  • Supervised daily operations to ensure efficient customer service delivery.
  • Trained and mentored new staff on company policies and customer interaction techniques.
  • Addressed customer issues successfully, boosting satisfaction levels.
  • Implemented process improvements that streamlined service workflows and reduced wait times.
  • Coordinated team schedules to optimize coverage during peak hours.
  • Tracked performance metrics to uncover areas for skill enhancement.
  • Ensured compliance with health and safety regulations within the store environment.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Kept current with company products and services, ensuring team awareness of updates.

Service Trainer

Steak N Shake
06.2015 - 06.2021
  • Conducted training sessions to enhance staff knowledge of menu items and service standards.
  • Produced educational materials to promote continuous team development.
  • Optimized integration procedures for new hires, ensuring effective transition into service roles.
  • Assessed performance metrics to refine training outcomes.
  • Implemented best practices in customer interaction, leading to improved guest satisfaction scores.
  • Collaborated with management to identify training needs based on operational challenges and staff feedback.
  • Organized workshops focusing on upselling techniques and effective communication strategies with customers.
  • Assessed training effectiveness through surveys, adjusting programs based on participant input and results.
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.

Education

High School Diploma - Gender Studies

Blake High School
Tampa, FL
06.2002

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Team management
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Upselling and cross selling
  • Mentoring and coaching

Certification

Managers servsafe

Timeline

Assistant Store Manager

Handy
08.2022 - Current

Customer Service Supervisor

Wawa
03.2021 - Current

Service Trainer

Steak N Shake
06.2015 - 06.2021

High School Diploma - Gender Studies

Blake High School

Similar Profiles

CREATE PROFILE
Jennell Johnson