Jennelle Rodriguez
Zephyrhills,FL
Summary
I am a knowledgeable, strong and independent woman with experience in maintaining security and control within correctional facilities. I utilize conflict resolution and de-escalation techniques on a daily basis, have a strong understanding of legal/ethical standards and the ability to calmly communicate these expectations to our guests. My unique experience of customer engagement and passion for safety makes me an ideal candidate for the hospitality industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Corrections Officer
Pasco County Corrections
02.2025 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
Florida Correctional Officer
Florida of Department of Corrections
08.2022 - 10.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Completed intake paperwork, fingerprints, and searches.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Booked new inmates into facility and processed inmates for release.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
Dental Front Office Receptionist (Lead)
Endodontic Solutions
09.2021 - 09.2022
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Helped patients complete necessary medical forms and documentation.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies stocked.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
Dental Office Receptionist
Boulevard Dental
10.2020 - 10.2021
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Provided exceptional support to dentists during busy periods by taking on additional administrative tasks such as ordering supplies or coordinating staff schedules.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
Dental Office Administrator(Lead)
Premiere Family Dental Care
01.2018 - 01.2019
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Organized continuing education opportunities for dentists and staff members to stay current on industry advancements while maintaining licensure requirements.
- Oversaw office budget planning, monitoring expenses to maintain financial stability within the practice.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Dental Administrator
Smile More Dentistry
01.2017 - 01.2018
- Assisted in the hiring process for dental staff, conducting interviews and participating in onboarding activities for new hires.
- Streamlined patient scheduling by implementing an efficient online booking system.
- Supported dentists in providing quality care through effective management of patient records and treatment plans.
- Assisted dentists in developing treatment plans that met both clinical needs and financial considerations for each individual patient case.
- Improved office organization and workflow through the development of effective filing systems.
- Reduced missed appointments with timely reminder calls and follow-up communications.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Conducted regular audits of patient files to ensure accuracy and completeness, updating records as necessary to maintain compliance with industry standards and regulations.
Dental Office Administrator
Dentacare, PC
01.2016 - 01.2017
- Promoted a welcoming atmosphere by overseeing office cleanliness, organization, and decor updates as needed.
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
- Coordinated staff schedules to ensure adequate coverage during peak hours and vacations.
Dental Administrative Support Specialist
Diamond Braces
01.2013 - 01.2016
- Served as liaison between dental providers and suppliers leading to better communication and faster resolution of any issues.
- Handled incoming calls professionally, directing them appropriately while addressing caller inquiries efficiently and courteously.
- Assisted dentists in maintaining accurate patient records, ensuring compliance with HIPAA regulations.
- Resolved billing disputes with insurance carriers and patients in a timely manner to maintain positive relationships and minimize outstanding balances.
- Participated in ongoing training sessions to stay current with industry trends and best practices, providing the most up-to-date support for dental professionals.
- Collaborated with dental team on crafting promotional materials highlighting available services which led to increased appointments from returning patients.
- Ensured prompt payments from insurance companies by accurately submitting claims for reimbursement within specified timeframes.
- Enhanced employee performance by designing and delivering targeted training programs.
- Streamlined communication between departments by hosting joint-training events focused on fostering teamwork and effective collaboration strategies.
- Evaluated trainee progress, providing constructive feedback and additional resources for continued growth.
- Established positive relationships with trainees, fostering open communication and encouraging ongoing development.
- Increased trainee satisfaction scores by incorporating interactive elements such as role-playing exercises or peer reviews into each session.
- Supported new hires through comprehensive onboarding processes, resulting in quicker acclimation to company culture and expectations.
Education
GED -
Need High School Name
And Location05.2007
Skills
- Emergency response training
- Crisis management techniques
- Conflict resolution skills
- Search and seizure procedures
- Safety and security enforcement
- Dispatch
Certification
- Certified 911 Telecommunicator, Florida Department of Corrections - 2023
- Certified 911 Medical Dispatcher, Florida Department of Corrections - 2023
- Certified CPR, Florida Department of Corrections - 2023
- Certified Firearms, Florida Department of Corrections - 2023
- Certified Self Defense, Florida Department of Corrections - 2023
Timeline
Corrections Officer
Pasco County Corrections
02.2025 - Current
Florida Correctional Officer
Florida of Department of Corrections
08.2022 - 10.2023
Dental Front Office Receptionist (Lead)
Endodontic Solutions
09.2021 - 09.2022
Dental Office Receptionist
Boulevard Dental
10.2020 - 10.2021
Dental Office Administrator(Lead)
Premiere Family Dental Care
01.2018 - 01.2019
Dental Administrator
Smile More Dentistry
01.2017 - 01.2018
Dental Office Administrator
Dentacare, PC
01.2016 - 01.2017
Dental Administrative Support Specialist
Diamond Braces
01.2013 - 01.2016
GED -
Need High School Name
Similar Profiles
Jonica MayJonica May
Control Room Operator at Pasco County CorrectionsControl Room Operator at Pasco County Corrections
Christian StarlingChristian Starling
Correctional Officer at Pasco County Board of County CommissionersCorrectional Officer at Pasco County Board of County Commissioners
Joshua GriffithJoshua Griffith
Control Room Operator at Pasco County Board of County CommissionersControl Room Operator at Pasco County Board of County Commissioners
Nicholas RiosNicholas Rios
Wood utility pole inspector Foreman at OsmoseWood utility pole inspector Foreman at Osmose
Luz RiveraLuz Rivera
Eligibility Specialist at Florida Department of Child and Family ServicesEligibility Specialist at Florida Department of Child and Family Services