Jennelyn Letriz

• Assist patients in scheduling for all ENT departments including Audiology, Hearing Aid center, Rhinology, and Otology in various Mass Eye and Ear locations.
• Register and update all patient demographics and insurances.
• Maintained strict adherence to HIPAA regulations while managing confidential patient information.
• Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
• Trained all new hires in scheduling, registration and medical terminology.

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• Scheduling for the Ophthalmology department including Optometry, Retina, Glaucoma, Eye plastics, Uveitis and Cornea clinics.
• Registering and updating all patient demographic and insurance information for the Mass Eye and Ear Infirmary using the EPIC system.
• Addressed patients/referring physicians in a professional and friendly manner while I serve them as a resource for any questions regarding referrals and authorizations.
• Managed high volumes of inbound calls while providing exceptional customer service.
• Assisted with training new hires in scheduling and medical terminology.

• Front Desk reception: answered all incoming calls made to the program regarding inmate whereabouts.
• Input and track all movement regarding inmates.
• Provided Security and took accountability for all inmates inside our program. Facilitated spot checks and bed checks while conducting house rounds.
• Serve as a pro-social role model to residents
• Distributed medication

• Cashier
• Customer Service

• Assisted Probation Officers in Court
• Answered Telephone calls and helped with daily tasks around the office
• CORI

• Data Entry
• Latent Print – Lifting