Jenner Board
Myrtle Beach,SC
Summary
- Proven success in sales and customer service, consistently surpassing expectations in client satisfaction
- Dependable professional with a strong focus on client relations and adept at enhancing engagement
- Adaptable and driven, with a commitment to effective communication while following established procedures
Overview
25
25
years of professional experience
Work History
Licensed Enhanced Fitness(tm) Instructor
Charleston Senior Community Center
Charleston, SC
04.2021 - 12.2021
- Obtained 'Enhanced Fitness' teaching license, broadening class offerings and enhancing program diversity
- Led specialized senior citizen fitness classes, increasing participant engagement
- Successfully increased class sizes beyond expectations
Licensed Health and Life Insurance Agent
DialAmerica
Charleston, SC
07.2016 - 07.2019
- Enrolled prospective clients in healthcare plans, effectively expanding client base and meeting sales targets
- Utilized strong communication and active listening skills to effectively educate clients on insurance options and benefits
- Responded to client inquiries, delivering comprehensive policy information to enhance client understanding
- Earned Health and Life Insurance certifications, enabling comprehensive client service while following HIPAA compliance regulations
Essay Exam Evaluator/Scorer
Kelly Services/CTB/McGraw-Hill
Indianapolis, IN
08.2012 - 10.2015
- Ranked in top tier for performance, consistently surpassing quality and productivity standards
- Evaluated educational assessments for quality and alignment with standards
- Scored state high-school exams annually, ensuring timely and accurate assessment of student performance
Collections Specialist
Accountemps/Navigator
Indianapolis, IN
11.2008 - 12.2008
- Achieved #1 branch ranking by exceeding monthly collection targets consistently
- Collected delinquent auto loan payments, contributing to reduction of outstanding balances for the branch
- Managed high-volume customer accounts in call center, ensuring efficient account resolution
Collections Specialist
American Financial Credit Services
Indianapolis, IN
10.2005 - 05.2007
- Achieved #1 ranking by surpassing collection goals and maintaining high call productivity
- Managed high volume of tax collection accounts in call center, facilitating efficient resolution of outstanding debts
- Collected delinquent business personal property taxes, enhancing municipal revenue recovery by ensuring timely payments
Certified Consumer Credit Counselor
Momentive Consumer Credit Counseling
Indianapolis, IN
06.2004 - 06.2005
- Counseled clients on debt management and personalized financial planning, ensuring confidentiality and achieving the highest inquiry-to-client participation rate
- Conducted financial assessments to identify client needs and goals
- Developed personalized budgeting plans for clients facing financial challenges
- Provided guidance on debt management strategies and credit improvement techniques
Customer Service Representative
Sallie Mae Servicing
Fishers, IN
02.2001 - 03.2003
- Delivered exceptional customer service to student loan customers, resolving inquiries to enhance customer satisfaction
- Managed high-volume customer interactions in a call center setting, ensuring timely resolution of issues
- Maintained #1 ranking in the department for collections accounts and monies received, exceeding targets
Sales Manager
Bally Total Fitness Center
Indianapolis, IN
04.2000 - 11.2000
- Achieved #1 sales ranking in district for individual sales, surpassing sales goals
- Increased club membership by 10% using targeted sales strategies
- Hired, trained and developed sales staff, increasing team productivity and morale
- Handled all customer service and member conflict resolution issues, improving retention rates
- Managed payroll budget and maintained facility conditions while ensuring operational efficiency
- Managed front desk operations and opening/closing procedures, ensuring seamless daily operations
Nutritional Supplements Department Manager
Wild Oats Community Market
Indianapolis, IN
10.1996 - 06.1998
- Achieved recognition as the only department to reach projected yearly sales margin, demonstrating effective sales management
- Hired, trained, and motivated department staff, building a cohesive and high-performing team
- Coordinated invoicing and product ordering, ensuring optimal inventory levels to meet demand
Brand Ambassador
Charleston Fall Home Trade Show
Charleston, SC
09.2020 - 2022
- Surpassed 3-day sales lead target during trade show, earning highest bonus
- Interacted with attendees at trade shows to promote product offerings by demonstrating product features and benefits
- Distributed promotional materials to increase brand awareness
Education
B.A. - Arts & Sciences
Indiana University-Bloomington
Bloomington, IN12-1985
Skills
- Client Enrollment
- Sales
- Customer Service Focus
- Client relations
- Communication Skills
- Negotiation
- Detail-Oriented
- Microsoft Office
- Microsoft Excel
- Microsoft Word
Additional Information
I was self-employed as a caregiver from 2008 to 2011.
Timeline
Licensed Enhanced Fitness(tm) Instructor
Charleston Senior Community Center
04.2021 - 12.2021
Brand Ambassador
Charleston Fall Home Trade Show
09.2020 - 2022
Licensed Health and Life Insurance Agent
DialAmerica
07.2016 - 07.2019
Essay Exam Evaluator/Scorer
Kelly Services/CTB/McGraw-Hill
08.2012 - 10.2015
Collections Specialist
Accountemps/Navigator
11.2008 - 12.2008
Collections Specialist
American Financial Credit Services
10.2005 - 05.2007
Certified Consumer Credit Counselor
Momentive Consumer Credit Counseling
06.2004 - 06.2005
Customer Service Representative
Sallie Mae Servicing
02.2001 - 03.2003
Sales Manager
Bally Total Fitness Center
04.2000 - 11.2000
Nutritional Supplements Department Manager
Wild Oats Community Market
10.1996 - 06.1998
B.A. - Arts & Sciences
Indiana University-Bloomington