Jennese N Thomas

• Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
• Enhanced spa revenue through upselling additional services and retail products during consultations.
• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
• Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.

Cut and style men,women and children hair.

• Serviced inbound and outbound calls.
• Assisted members with scheduling deliveries for hight cost, specialty medication.
• Preformed liaison services on behalf of the member to ensure that they received life saving medication.
• Directed members to patient assistance programs.
• Processed prior authorization requests via fax and phone.
• Coordinated patient care with doctors, nurses and pharmacists.
• Founding member of the Call center newsletter Committee (which covers example : associates stats- activities for home or work).
• Proactively completed Self-Development courses.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.

• Packaged medication for assisted living members.
• Entered prescriptions and other medical data.
• Updated patient health and allergy information.
• Utilized multiple resources to ensure that patients received accurate prescriptions in a timely manner.
• Worked closely with pharmacists and nurses to provide prescriptions to patients.
• Handled procurement of medications and supervised order receipt.
• Performed duties of Manager in their absence.

• Operated self-owned childcare business (before and after care for school age children).