Jennesey Noelle Surratt
San Marcos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals.
Personable and adaptable individual with excellent communication and problem-solving skills. Possesses knowledge of customer service principles and proficiency in handling transactions and managing customer inquiries. Committed to creating positive experiences and achieving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service Professional
Olive Garden
San Marcos, TX
04.2022 - Current
- Maintained clean, sanitized, and organized work environment, adhering to all health code regulations and guidelines
- Frequently inspected production area to verify proper equipment operation.
- Labeled and stored all food items correctly and checked expiration dates routinely
- Collaborated with front-of-house staff to ensure seamless guest experience and timely service
- Participated in frequent cross-training and various back-of-house roles, increasing versatility amongst team members
- Managed time to juggle multiple tasks simultaneously with ease
- Prepared and cooked meals according to recipes and customer specifications
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
Stock manager
Levi Strauss & Co.
San Marcos, TX
11.2021 - 11.2023
- Planned and executed promotions and special events in close collaboration with management
- Drove guest satisfaction by going above and beyond the call of duty
- Participated in hiring decisions, selecting candidates who demonstrated strong potential for success within the back of house team
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections
- Addressed customer concerns promptly, demonstrating excellent conflict resolution skills to maintain satisfaction levels
- Re-ticketed marked down items, maintained damage item log, maintained shipment log and oversaw spot checks for quality consistency
- Enhanced team productivity by implementing efficient scheduling and task delegation systems
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
Assistant
Advanced Windshield Repair
McAllen, TX
06.2019 - 08.2021
- Documented and distributed meeting notes to identify, analyze, and improve workflows
- Served as the first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately
- Streamlined communication for better efficiency between executive and team members by acting as a liaison
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks
- Provided general administrative support including scheduling meetings, making travel arrangements, and managing documentation
- Maintained and organized all shared drives, documents, and spreadsheets in Google Workspace
- Monitored expenses closely, maintaining and organizing a filing system for easy access to financial and insurance records
- Handled all incoming mail, bills and invoices and completed appropriate actions
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Bachelors - Psychology, Human Information Management
Texas State University
San Marcos, TX12.2024
Skills
- Cleaning and Sanitation
- Food Quality Standards
- Staff Recruiting & Hiring
- Cross-functional coordination
- Complex Problem Solving
- Team Collaboration
- Staff Management
- Customer Service
- Paperwork processing
- Upselling strategies
- Complaint resolution
- Expense monitoring
Languages
American Sign Language (intermediate)
Spanish (intermediate)
Accomplishments
- TABC certification
- Food Handlers License
- Microsoft Proficient
- Management Training Courses
Timeline
Service Professional
Olive Garden
04.2022 - Current
Stock manager
Levi Strauss & Co.
11.2021 - 11.2023
Assistant
Advanced Windshield Repair
06.2019 - 08.2021
Bachelors - Psychology, Human Information Management
Texas State University