Jennessa Offret
Marketing Specialist
St. George,UT
Summary
Self-motivated team leader, developing personal strengths and inspiring confidence. Highly skilled in individualized coaching with a passion for achieving goals both as team and individually. Effective time manager, detail oriented, able to accomplish multiple tasks and projects while maintaining expectations and accuracy. Proficient in finding unique solutions to problems, creating dynamic workflow and "out of the box" thinking. Versatile colleague, able to work alongside all departments and walks of life.
Overview
8
8
years of professional experience
Work History
Project Manager
Sterling ATM
Salt Lake City, UT
03.2017 - 08.2019
- Worked in tandem with graphic designers, structural engineers, production management and installation teams to create and install ATM marketing signage.
- Maintained personal relationships with marketing executives of large financial institutions also referred to as Banks or Credit Unions.
- Worked on the production floor. Directly overseeing the execution of all projects as well as building relationships with teams such as Quality Control.
- Problem solving production delays and installation deadlines.
- Eventually known as the "Warranty Specialist", encountered a wide variety or problems ranging in magnitude, while effectively maintaining professional composure and providing feasible solutions.
- Gaining repeat business after "tough" projects due to the personal investment made in each client.
- Created and implemented a financial record of all costs associated to Warranty related incidents, as it was not previously known.
Receptionist
Sterling ATM
Salt Lake City, UT
08.2016 - 03.2017
- Answered calls directly from large Financial Institutions (often referred to as Banks and Credit Unions) and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
General Manager
Freddy's Frozen Custard & Steakburgers
Midvale, UT
04.2015 - 08.2016
- Successfully transformed the Midvale Utah location from six total employees, (barely operable) to exponential growth both economically and within the community itself.
- Achieved "Top 5%" scoring during company wide corporate evaluations. First in Utah.
- Maintained professional relationships while instilling personal confidence in each team member.
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed budget implementations, employee evaluations and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Freddy's Frozen Custard & Steakburgers
Ogden, UT
04.2014 - 04.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Compiled financial data to comply with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Training Coordinator
Freddy's Frozen Custard And Steakburgers
St. George, UT
04.2012 - 04.2014
- Successfully opened 10 locations across three states.
- Brand ambassador, working alongside representatives of corporate to instill core company values, expectations and beliefs.
- Capable of taking on multiple large groups of team members while recounting individual details of their training.
- Later taking on the role of "Head Trainer", solo leading a new restaurant open with corporate representatives present and idly monitoring.
- Maintaining and developing trainers to the corporate standards, setting expectations, following through on reprimands and maintaining positive feedback.
Cashier
Freddy's Frozen Custard And Steakburgers
St. George, UT
04.2011 - 04.2012
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new team members on sales software system operation.
Education
High School Diploma -
Pine View High School
Saint George, UT 05.2014 - 05.2014
Skills
Self-Motivated
undefinedTimeline
Project Manager
Sterling ATM
03.2017 - 08.2019
Receptionist
Sterling ATM
08.2016 - 03.2017
General Manager
Freddy's Frozen Custard & Steakburgers
04.2015 - 08.2016
High School Diploma -
Pine View High School
05.2014 - 05.2014
Assistant Manager
Freddy's Frozen Custard & Steakburgers
04.2014 - 04.2015
Training Coordinator
Freddy's Frozen Custard And Steakburgers
04.2012 - 04.2014
Cashier
Freddy's Frozen Custard And Steakburgers
04.2011 - 04.2012
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