Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennessys Guillen

Herriman

Summary

Experienced customer service specialist with a strong ability to manage multiple tasks and priorities simultaneously. Skilled in handling unexpected situations and finding quick solutions. Proficient in utilizing various software and computer platforms to enhance efficiency. Over 10 years of industry experience, dedicated to providing exceptional service and exceeding customer expectations.

Overview

7
7
years of professional experience

Work History

Technology Costumer Support US and Latin America

Doterra International
07.2020 - Current
  • Assisting customers and Phone Agents with technical issues or questions relating to computer hardware or software devices.
  • Helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
  • Evaluating system potential through assessing compatibility of new programs with existing programs.
  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
  • Maintain client confidence by keeping their information confidential.

Dispatch Specialist

United Health Group
11.2018 - 06.2020
  • Receiving requests for NEMT services, determining the appropriate mode of transportation (e.g., wheelchair van, ambulance), and scheduling trips based on patient needs and driver availability.
  • Communicating trip details to all parties involved, including the patient, drivers, and other healthcare professionals.
  • Monitoring trips from start to finish to ensure the patient arrives at their destination safely and on time.
  • Providing excellent customer service to patients and other stakeholders.
  • Addressing any issues or concerns that may arise during the transportation process.

Education

BBA - Business Administration

La Universidad del Zulia
01.2011

Skills

  • Problem solving and analytical skills
  • Positive attitude and work ethic
  • Process improvement
  • Tech- savvy and quick Learner
  • Friendly and personable disposition
  • English and Spanish (Verbal and written)
  • Familiarity with the Following platforms: CRM, Microsoft Excel, Salesforce, Google Suite, Zendesk
  • Excellent Communication skills- written and Verbal

Timeline

Technology Costumer Support US and Latin America

Doterra International
07.2020 - Current

Dispatch Specialist

United Health Group
11.2018 - 06.2020

BBA - Business Administration

La Universidad del Zulia

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