Jenneth Lindquist
Fort Wayne,IN
Summary
Patient Care Coordinator II with well experience in Specialty Pharmacy, Call Center, Retail & Hotel Industry. Authorized to work in the US for any employer Accomplished
Front End Associate recognized by customers and management for delivering above and beyond service expectations.
Committed and hardworking Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers.
Creative problem-solver versed in customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front End Associate/Retail Cashier
Walmart
04.2023 - Current
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted in the development process from concept to completion, ensuring timely project delivery without compromising quality standards.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Prioritized helping customers over completing other routine tasks in store.
Medical Appointment Scheduler
Parkview Physicians Group
05.2021 - 08.2021
- Maximized revenue by diligently verifying insurance coverage and obtaining necessary pre-authorizations for appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
Patient Care Coordinator II
Advance Care Scripts Pharmacy
08.2018 - 02.2021
- Calling patient to set up deliveries, resolving any issues or concern w/ deliveries, insurance or copay assistance
- Calling insurance company for rejected claims or other issues
- Calling MDO for Prescription Request, Refills and Prior Authorization
- Enrolling patients for Copay Assistance whenever Foundation become available
- Benefits Verification
Front End Lead, Key Holder, Cashier & Customer Service
Bed Bath & Beyond East
01.2016 - 01.2019
- Provide customer service
- Sales
- Cashier Work
- Open and close store
- Handling high volume of calls
Externship
Advanced Physical Medicine
04.2018 - 06.2018
- Insurance Verification
- Followed up calls for patients
- Scheduled and rescheduled appointments
- Clerical duties
Team Leader Sales Associate Bakery & Pastry Section
La Cigale Hotel
08.2007 - 08.2009
- Sales
- Cashier work
- Made sure work environment was clean
- Inventory
Telemarketer/Call center Agent
Vacation Club International
01.2002 - 09.2003
- Provided timeshare information to customers
Education
High school diploma or GED -
Certificate - Medical Front Office Billing and Coding
Florida Career College
Orlando, FL06.2018
Certificate - Food Technology
Bataan Polytechnic State College
01.2001
Certificate -
Microcity Computer Learning Center
01.1996
Skills
- MEDICAL BILLING (Less than 1 year)
- MEDICAL INVOICING (Less than 1 year)
- SCHEDULING (3 years)
- BILLING (Less than 1 year)
- Busser (2 years)
- Hostess
- Host
- Front Desk
- Receptionist
- Data Entry (3 years)
- Filing (2 years)
- Microsoft Office (3 years)
- Outlook (2 years)
- ICD-10 (3 years)
- Medical Terminology (3 years)
- Medical Records (3 years)
- Medical Coding (3 years)
- Telemarketing (2 years)
- Insurance Verification (3 years)
- CPT Coding (3 years)
- EMR Systems (3 years)
- ICD Coding (3 years)
- Medical Office Experience (Less than 1 year)
- Medical Scheduling (3 years)
- ICD-9
- Triage (3 years)
- Patient Care (3 years)
- HIPAA (3 years)
Certification
CPR Certification
Additional Information
- SKILLS
- Insurance verification
- Medical billing
- Telephonic Skills
- Computer Skills
- Scheduling
Assessments
- Customer focus & orientation, Highly Proficient, 04/01/21
- Administrative support professional fit, Proficient, 05/01/21
- Data entry: Accuracy, Highly Proficient, 04/01/21
Personal Information
Title: Patient Care Coordinator
Timeline
Front End Associate/Retail Cashier
Walmart
04.2023 - Current
Medical Appointment Scheduler
Parkview Physicians Group
05.2021 - 08.2021
Patient Care Coordinator II
Advance Care Scripts Pharmacy
08.2018 - 02.2021
Externship
Advanced Physical Medicine
04.2018 - 06.2018
Front End Lead, Key Holder, Cashier & Customer Service
Bed Bath & Beyond East
01.2016 - 01.2019
Team Leader Sales Associate Bakery & Pastry Section
La Cigale Hotel
08.2007 - 08.2009
Telemarketer/Call center Agent
Vacation Club International
01.2002 - 09.2003
High school diploma or GED -
Certificate - Medical Front Office Billing and Coding
Florida Career College
Certificate - Food Technology
Bataan Polytechnic State College
Certificate -
Microcity Computer Learning Center